Jobs
>
Houston

    Customer Service Specialist - Houston, United States - TireHub LLC

    TireHub LLC
    TireHub LLC Houston, United States

    1 week ago

    Default job background
    Description

    The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.

    The individual must exhibit the following core TireHub commitments:

    •Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.

    •Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.

    •Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.

    •Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done - and we do it fast.

    Role Specifics:

    §Manage incoming customer calls and all aspects of inbound order management

    §Completes outbound phone calls/campaigns as assigned

    §Elevate unresolved customer issues to designated departments

    §Own follow up to customers related to inbound calls and customer requests/issues

    §Drive customer adoption to self-service tools through helpful communication and support

    §Drive communication between Sales and Operations related to customer service

    §Provide B2B and AR support as needed

    §Completes outbound phone calls/campaigns as assigned

    §Complete other tasks assigned by the Customer Service Lead

    Performs additional responsibilities as requested*

    Competencies:

    • Customer Focus: Building strong customer relationships and delivering customer-centric solutions
    §Resourcefulness: Securing and deploying resources effectively and efficiently

    §Drives Results: Consistently achieving results, even under tough circumstances

    §Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

    Experience:
    • 2 years minimum previous sales or customer-facing experience preferred
    • Demonstrated success with over-the-phone communication
    • Product & Industry sales knowledge preferred
    Knowledge, Skills, and Abilities:

    §Excellent written, interpersonal, and verbal communication skills

    §Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics

    §Microsoft Office experience

    This position is based out of TireHub's location at:5615 W Fuqua Street, Houston, TX.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
  • PSSI

    Pest Services Service Specialist

    3 days ago

    PSSI Houston, United States

    **WHO YOU ARE**: · **WHO WE ARE**: · - The Leader in food-industry-related contract sanitation and food safety · - Over $1 Billion in sales with an excellent history of organic and acquisition growth · - Over 17 thousand team members throughout North America · - Corporate headqua ...

  • Mercer Global Advisors Inc.

    Client Service Specialist

    1 week ago

    Mercer Global Advisors Inc. Houston, United States

    Mercer Advisors is a different kind of wealth management firm. We exist so that our clients don't have to worry about money. Our firm was founded in 1985, on the belief that families at all wealth levels would benefit from a fully unified approach to managing their money - "A fam ...

  • City of Houston, TX

    Library Service Specialist

    13 hours ago

    City of Houston, TX Houston, United States

    **POSITION OVERVIEW**: · - Applications Accepted From**:ALL PERSONS INTERESTED** · PN# **34057** · Division**:Customer Experience** · Reporting Location**: Various** · Workdays & Hours**:MONDAY - SUNDAY 8:00 AM - 8:15 PM** · - **Subject to Change** · **DESCRIPTION OF DUTIES / ESS ...

  • Mister Car Wash

    Guest Service Specialist

    1 week ago

    Mister Car Wash Houston, United States

    Working at Mister Car Wash is all about opportunity—to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. · Come work for us We're currently seeking a Gue ...

  • Select Physical Therapy

    Patient Service Specialist

    1 day ago

    Select Physical Therapy Houston, United States

    Overview: · Check out the video below for additional insight into the work of our Patient Service Specialists · **Schedule**: · - Center Location: Houston, TX · - Type of Employment: Per Diem · - Hours: Wednesday and Friday 7am-6pm · - Pay rate: $14.00-$15.00/hour · **Responsibil ...

  • Texas Cardiology Associates

    Patient Service Specialist

    2 days ago

    Texas Cardiology Associates Houston, United States

    **Cardiology practice seeking Patient Service Specialist for Front Desk - Location at 1960/45** · Provides support with the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient referrals by performing the fol ...

  • DNV

    Client Service Specialist

    1 week ago

    DNV Houston, United States

    **About us**: · We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with co ...

  • DNV

    Client Service Specialist

    1 day ago

    DNV Houston, United States

    **About us**: · We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with co ...

  • SCI Shared Resources, LLC

    Cemetery Services Specialist

    14 hours ago

    SCI Shared Resources, LLC Houston, United States

    Our associates celebrate lives. We celebrate our associates. · Consider the possibilities of joining a Great Place to Work · Participates in openings and closings for interments, entombments, inurnments, and disinterment as well as the installation of memorials and markers. Perfo ...

  • Globaltex Fine Linens

    Customer Service Specialist

    6 days ago

    Globaltex Fine Linens Houston, United States

    _Sales Representative_ · Elevate our customer experience through exceptional service. Join our vibrant team as a Sales Representative. At Globaltex Fine Linens we're passionate about understanding that the right linens and towels can transform a space, adding a touch of elegance ...

  • Truist Bank

    Client Service Specialist

    2 days ago

    Truist Bank Houston, United States

    Need Help? · **Regular or Temporary**: · Regular · **Language Fluency**:English (required) · **Work Shift**: · 1st shift (United States of America) · **Please review the following job description**: · Build and maintain professional rapport with clients, vendor and teammates by p ...

  • DNV

    Client Service Specialist

    3 days ago

    DNV Houston, United States

    **About us**: · We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with co ...

  • SimonMed Imaging MSO, LLC

    Patient Services Specialist

    1 week ago

    SimonMed Imaging MSO, LLC Houston, United States

    Join the fastest growing outpatient radiology practice in the Nation · - SimonMed Imaging Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure ...

  • AlphaStaffing

    Customer Service Benefits Specialist

    3 days ago

    AlphaStaffing Houston, United States

    **Company Description** · Our growing office for labor union benefits is looking to add multiple Customer Service Benefit Specialist positions. The Customer Service Benefits Specialist is responsible for ensuring a high level of service and satisfaction while matching client need ...

  • UTHealth Houston

    Peer Support Services Specialist

    14 hours ago

    UTHealth Houston Houston, United States

    **What we do here changes the world.** UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in. · **Full-Time Peer Support Services Specialist position with UTHealth School of Public ...

  • Sun Loan Company

    Customer Service Loan Specialist

    1 week ago

    Sun Loan Company Houston, United States

    **Join the Sun Loan Team**: Where Excellence Meets Opportunity · - Are you ready to embark on a rewarding career journey with a company that values your growth and well-being? Look no further than Sun Loan We are seeking dynamic individuals to join our team and become a part of o ...

  • Chenega Corporation

    Technical Support Services Specialist

    6 days ago

    Chenega Corporation Houston, United States

    Overview: · The Technical Support Services Specialist is primarily responsible for the operation, fabrication, and issuance of NASA Controlled Access Area (CAA) badge transactions, JSC temporary passes, center specific badges and credentials, NASA Foreign National permits, JSC ID ...

  • Premier America Credit Union

    Contact Center Services Specialist

    3 days ago

    Premier America Credit Union Houston, United States

    : · **Job Title**: Contact Center Service Specialist · At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today's needs and reach tomorrow's dreams. Talented team members succeed in our organization by demonstrating a commitment ...

  • Cox Automotive

    Commercial Services Specialist Ii

    2 days ago

    Cox Automotive Houston, United States

    This position is responsible for the accurate and efficient preparation of vehicles for sale by coordinating the required paperwork and performing data entry of vehicle information. The Account Administrator ensures that an accurate and complete computerized and physical inventor ...

  • SAGIS PLLC

    Client Services Specialist Ii

    13 hours ago

    SAGIS PLLC Houston, United States

    **Job Description and Responsibilities** · - Answer phone calls and work with the Sales Team to address any issues related to client billing, reports, supplies, etc. · - Delegate information to the appropriate personnel · - Follow-up to ensure client satisfaction · - Handle reque ...