Client Services Specialist Ii - Houston, United States - SAGIS PLLC

SAGIS PLLC
SAGIS PLLC
Verified Company
Houston, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Description and Responsibilities

  • Answer phone calls and work with the Sales Team to address any issues related to client billing, reports, supplies, etc.
  • Delegate information to the appropriate personnel
  • Followup to ensure client satisfaction
  • Handle requests from clients by processing orders on a firstcome, firstserve basis
  • Assist doctors in their requests for external reports/additional material regarding current patients
  • Work with lab management to ensure all client specimens are properly received, accessioned, and processed
  • Represent our company with exceptional services to our clients, team members, and patients

Job Qualifications

  • Highschool diploma, GED, or equivalent
  • Minimum 13 years of client support services or healthcare administrative support experience preferred
  • Specialized knowledge in a Pathology subspecialty, such as Podiatry, is HIGHLY PREFERRED

Required Skills:


  • Excellent interpersonal, written, and oral communication skills
  • Ability to work both independently and as part of a team
  • Strong organizational and administrative skills
  • Customer Interaction
  • Customer Support Policies, Standards and Procedures
  • Inquiry Research/Response
  • Product Support
  • Service Request Management Process
  • Customer Service Help Desk Software

Supervisory Responsibility

  • This position has no supervisory responsibilities

Work Environment

  • While performing the duties of this job, the employee works in an office setting

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • While performing the duties of this job, the employee is regularly required to type, file, sit for extended periods of time, reach, twist, push, pull, and lift office supplies up to 20 pounds without assistance.
  • The employee is frequently required to stand, talk, see, and hear.
  • The employee must be able to analyze information and focus on the tasks assigned

Note:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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