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    Product Manager- Warranty - St Paul, United States - Vivacity Tech

    Vivacity Tech
    Vivacity Tech St Paul, United States

    4 weeks ago

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    Description


    The Product Manager - Empower+ is responsible for driving continuous improvements with the Vivacity Tech Empower+ warranty including but not limited to ensuring adequate inventory levels, reducing inventory aging, improving procurement costs of Chromebook parts and devices, working with vendors to ensure best-in-class quality of parts, ISO9001 reporting and communicating with internal customers.

    What will we give you for your hard work:
    Salary depending on experience
    401(k) with generous company match and immediate vesting
    Excellent Paid Time Off policy
    Accrued Sick Time
    96 hours off per year for volunteer opportunities
    11 paid holidays per year
    Award winning work environment
    Development Reimbursement of $1000 per year
    Medical, Dental, Vision, and Voluntary Benefits

    Our Values drive everything we do:
    Carry passion.
    Desire excellence.
    Keep dreaming.
    Build community.
    Be Vivacious.
    While no day will be completely the same, you will execute daily responsibilities in these various functions:
    Gain a deep understanding of customer experience with Empower+, identify and fill service level gaps to improve customer experience and drive growth
    Create buy-in for the Empower+ vision both internally and with customers
    Develop product pricing and positioning strategies
    Gather and analyze data to identify opportunities to streamline processes and reduce costs
    Scope and prioritize activities based on business and customer impact
    Understand inventory levels versus consumption rates
    Issue purchase orders to vendors
    Understand the requirements needed to deliver a best-in-class warranty experience for our customers
    Develop subject matter expertise in assigned product categories and take ownership of daily business administration on assigned accounts
    Work with vendors to ensure lowest product acquisition costs possible without compromising product quality
    Provide data to leadership as needed showing improvement in various KPIs

    Knowledge, Skills & Abilities:
    Excellent verbal and written communication skills
    Expert technical skills with the ability to troubleshoot and assist and train others
    Excellent organizational skills and attention to detail
    Excellent time management skills with a proven ability to meet deadlines
    Ability to function well in a high-paced and at times stressful environment
    Extremely proficient with Google Suite or similar software with the ability to learn new or updated software
    Ability to work independently

    Education & Experience:
    Minimum 5 years relevant experience required
    Bachelor's degree or equivalent combination of education and experience preferred

    #J-18808-Ljbffr


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