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Gondrecourt-le-Château

    Claims Specialist - St Paul, United States - Uponor North America

    Uponor North America
    Uponor North America St Paul, United States

    3 weeks ago

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    Description


    This position is responsible for investigating, evaluating, reserving, negotiating, and resolving assigned warranty claims in the United States and Canada.

    The Claims Specialist will provide quality claim handling throughout the claim life cycle.

    The Claims Specialist will work closely and proactively with Customer Service, Product Quality, Sales and the other members of the claims team in handling and resolving claims with the interests of both Uponor and its customers in mind.

    This position is a HYBRID role with combination of remote and onsite work in Apple Valley, MN and reports to the Claims Supervisor.

    What will you do?

    Claim Review/Validation


    • Responsible for the handling of assigned warranty claims submitted by various external individuals and/or businesses.
    • Reviewing assigned claim files for accuracy, validating installation date using knowledge of Uponor warranty policies and state regulations to ensure accurate application of warranty terms.
    • Requesting additional information/documentation as needed to support and validate the claim.
    Claim Resolution


    • Applying the warranty policies to the facts to ensure accurate claim coverage decisions and resolution.
    • Review and interpret evaluation summaries to communicate results and resolution.
    Claim Investigation/Analysis


    • Conducting investigations in a manner consistent with company standards of objectivity, fairness and reasonableness.
    • Documents and communicates claim process, status and expectations in a clear and organized manner to all interested parties.
    • Provides quality customer service and ensures timely coverage analysis and communication with claimants.
    • Directly investigate each claim through prompt and strategically appropriate contact with parties such as claimants, plumbing contractors, builders and technical experts to determine the extent of liability and damages.
    • Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively gather information and evaluate claims.
    • Reviews and approves proposed cost estimates and scope of warranty work to ensure alignment with external agencies prior to the work commencing.
    • Maintains claim files and documents claim file activities to ensure accuracy and superior file quality.
    • Utilizes diary management system to ensure that all claims are handled in a timely manner.
    • Establishes and maintains proper claim file reserves.
    • Recognizes cases, based on severity/ complexity that should be transferred to another claim professional and refers on a timely basis.
    Roundtable Discussions/Collaboration


    • Recommends appropriate cases for discussion at department roundtable meetings.
    • Continually shares experience and knowledge of creative resolution techniques to improve the claim results of others.
    • Other duties as assigned.
    What will you need?


    • High School Diploma or equivalent
    • 3+ years' customer service experience required. Experience in property damage, general liability or warranty claims preferred.
    • Ability to demonstrate good interpersonal, listening, and customer service skills to resolve difficult situations.
    • A self-starter with the ability to work independently and collaboratively.
    • Strong computer skills including the ability to effectively work over the phone.
    • Must have willingness to gain knowledge of our products.
    • Must be detail oriented.
    What will you get?


    • Competitive salary and benefits
    • Four weeks PTO + 10 paid holidays
    401k match up to 4%, fully vested on day one of enrollment

    Join us to connect ideas, build solutions and inspire curiosity together. Apply today.
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