- Assist customers by resolving issues by investigating issues and gathering details regarding claims and complaints
- Work closing with internal and external departments to resolve escalated customer issues including sales, installation team, partners, legal, claims and marketing
- Effectively educate and answer inquiries from customers regarding contract details, system production and the benefits of solar
- Analyze billing and production to investigate customer issues
- Resolve customer issues regarding contract terms
- Prepare requests and process approvals, rewrite contracts, create change orders and amendments as needed to resolve contract and production issues
- Resolve production disputes by reviewing contract guarantees and/or estimations of production
- Appropriately recommend additional panels as needed to increase production
- Handle and resolve high-profile case types including early-pay off requests, buy-out requests, fraud claims, bankruptcy, and foreclosure issues
- Maintains ongoing communication with internal departments to obtain information and/or provide updates regarding escalation cases
- Respond to customer feedback and complaints through social media and survey channels
- Diligently follows-up with customers via email and phone calls to provide resolution
- Complete various additional tasks and projects as requested from management
- Other responsibilities as assignedMinimum Qualifications 1+ year experience in customer service at a solar or electric utility company
- Bilingual (Spanish & English)
- Experience in escalations role required
- Bachelor's degree preferred
- Ability to excel in a team-oriented environment
- Detail-oriented aptitude; a high degree of accuracy is required
- Proficient in Microsoft office, specifically Excel and Outlook
- Ability to manage time effectively, set priorities and meet deadlines
- Ability to learn and adapt to change
- Excellent interpersonal, written, and oral communication skills
- Excellent judgment, reasoning, and problem-solving skills
- Very strong organizational and communication (both verbal and written) skills.
- Ability to effectively prepare and summarize results into executive summary recommendations and communications.
- Knowledge and capability to use the tools, processes, and best practices for predicting business trends and providing forecasts that drive business decisions and business planning.
- Eagerness to take ownership of the responsibilities.
- Proven ability to work under pressure and organize, manage and prioritize multiple deliverables.
- Aptitude to effectively communicate with peers, customers, senior management, and partners.
- Team player that behaves ethically, with highest degree of integrity at all timesBenefits
- Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
- Competitive compensation & annual bonus
- Paid time off, including 11 holidays and Paid Parental Leave#J-18808-Ljbffr
-
Investment Operations Associate
2 weeks ago
eTeam St Paul, United StatesJob Title: Investment Operations Specialist · Location: Saint Paul, MN 55107(onsite) · Duration: 6 Months(Contract), with extension · Pay: $24.50/hr · Job Description: · Provides quality support to investment sales staff, other internal staff, customers and compliance but respon ...
-
Claims Specialist
6 days ago
Uponor North America St Paul, United StatesThis position is responsible for investigating, evaluating, reserving, negotiating, and resolving assigned warranty claims in the United States and Canada. The Claims Specialist will provide quality claim handling throughout the claim life cycle. The Claims Specialist will work c ...
-
Customer Experience Specialist
1 week ago
Percepta St Paul, United StatesJob Description - Customer Experience Specialist - Concern (035CR) · **Job Description** · **Requisition Title** · : · Customer Experience Specialist - Concern · ( 035CR ) · US-TX-Houston · **Description** · At Percepta, we bring first-class service across each market we sup ...
-
Vivacity Tech St Paul, United StatesThe Human Resources Specialist position will have an emphasis on employee engagement playing a critical role in employee satisfaction with our workplace culture. They will enhance employees experiences by creating, implementing and maintaining strategies that optimize employee pr ...
-
COBRA Carrier Eligibility Specialist
1 week ago
National Financial Partners St Paul, United StatesWho We Are · NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We're a recognized Elite Agency award winner a ...
-
Internal Credit Specialist
2 weeks ago
Volt Company Defunct St Paul, United StatesCome create your career with Volt Volt is immediately hiring for an Internal Credit Specialist in Long Beach, CA. As an Internal Credit Specialist you will: · Assist with internal credit eligibility process. · Conduct routine audit to better understand clients' financial track re ...
-
Accounts Receivable Specialist
6 days ago
Smart Care Equipment Solutions St Paul, United StatesThe Accounts Receivable Specialist performs functions including posting cash, researching unapplied cash, classifying/assigning customer payment discrepancies, working with credit support areas to ensure processes are being followed, assisting in development and refinement of dep ...
-
Vivacity Tech St Paul, United StatesThe Human Resources Specialist position will have an emphasis on employee engagement playing a critical role in employee satisfaction with our workplace culture. They will enhance employees experiences by creating, implementing and maintaining strategies that optimize employee pr ...
-
Customer Service
6 days ago
TCC MATERIALS COMPANY St Paul, United States** TCC Materials** · ** Customer Service & Corporate Support Specialist** · Mendota Heights, MN 55120 · **Job Summary** · To actively support and promote TCC Materials & Amcon Concrete Products lines of products with outside sales and other members of the distribution team. P ...
-
Senior Compliance Specialist
6 days ago
Minnesota Bankers Association St Paul, United States4450 Excelsior Blvd Ste 100Saint Louis Park, MN · Job Description · We are seeking a meticulous and organized Sr. Compliance Specialist to join our Compliance team at our St. Louis Park location. Reporting to the Compliance Manager, the Senior Compliance Specialist provides sup ...
-
ETL Developer II
3 days ago
DivIHN Integration St Paul, United StatesFor further inquiries regarding the following opportunity, please contact our Talent Specialists · Rashi - · Title: ETL Developer II · Location: Lake Forest, IL or St. Paul, MN · Duration: 7 Months · Description: · Opportunity · The SAP Data Engineer / Data Modeler Develop ...
-
Procurement Specialist
2 weeks ago
Ecolab St Paul, United StatesEcolab Inc · Procurement Specialist · St. Paul , · Minnesota · Apply Now · At Ecolab, we're about safety. We're about sustainability. We're more than innovative solutions for water, energy, and air. We earn customers for life and enhance the lives of our employees while prot ...
-
Sr. Business Analyst
3 weeks ago
Perfict Global, Inc. St Paul, United StatesAbout Us: · Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies avail ...
-
Accounts Payable Specialist
3 days ago
Creative Financial Staffing St Paul, United StatesCFS is working with a growing MN business to add an Accounts Payable Specialist to their team, this company has a great employee-centered culture, excellent leadership and a focus on providing high-end products to its customer base. · The responsibilities will encompass a range ...
-
Human Resources Business Partner, Principal
1 week ago
Toppan Merrill St Paul, United StatesJob Description: Toppan Merrill is looking for a Principal HRBP to join our team. You'll support our Technology and Product Development Teams. In this position you are a strategic thought-partner to senior business leaders on matters relating to organizational development, organi ...
-
Multifamily Housing Specialist B31
3 weeks ago
Saint Paul Public Housing Agency St Paul, United StatesSalary: $ $35.70 HourlyLocation : Saint Paul, MNJob Type: Full-timeDepartment: Resident ServicesOpening Date: 05/23/2024Closing Date: 6/6/2024 4:30 PM CentralPosition Summary Open Internally Until: May 30, 2024.Open Externally Until: June 6, 2024.Class Title: Multifamily Housing ...
-
Technical Training Specialist
6 days ago
Infinite Campus St Paul, United States Regular, Full timeThe Technical Training Specialist is responsible for delivering initial training focused on the fundamentals of using Infinite Campus for new districts. The Training Specialist will also assist with planning and managing the design of instructional material and programs. Must be ...
-
Customer Support Representative
6 days ago
TSI USA St Paul, United StatesWho Are We? · Do you want to help to make the world a better place? Join our team At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems a ...
-
Telephone Sales Specialist
2 weeks ago
Goodin Company St Paul, United StatesJob Details · Job Location · St Paul Branch - St Paul, MN · Position Type · Full Time · Education Level · High School · Travel Percentage · None · Job Shift · Day · Job Category · Sales · Description · The Telephone Sales Specialist position works to grow the busines ...
-
Senior Strategic Sourcing Manager IT
6 days ago
Insight Global St Paul, United StatesInsight Global is seeking a Senior Strategic Sourcing Manager for a large Medical Device Manufacturer local to Minnesota. This position can sit in either Marlborough, MA or Arden Hills, MN. As part of the Indirect Sourcing organization, the Sr. Strategic Sourcing Manager develops ...
Issue Resolution Specialist - St Paul, United States - Sunnova
Description
THE ISSUE RESOLUTION SPECIALIST POSITIONSunnova Energy is searching for an Issue Resolution Specialist to be responsible for substantial support for Sunnova's Customer Operations department.
