- Provide superior customer service in support of moderate to high volume incoming calls from external TSI customers and TSI Field Sales representatives
- Utilize multiple systems and resources to provide information on pricing, order status, terms & conditions, service process, and product specifications
- Respond to inbound customer inquiries by generating sales leads and creating quotes as needed
- Create and maintain customer master data
- Document customer calls and provide follow up to ensure resolution, if necessary
- Support assigned Regional Sales Managers and Direct Sales Specialists as central point of contact in regards to - quote generation, incomplete order resolution, product lead estimations and general troubleshooting
- Review and correct customer orders prior to entering into SAP
- Follow internal policies and best practices to provide accurate, valid and complete information utilizing the appropriate methods, tools and resources
- Drive individual/team performance goals and objectives
- Evaluate and identify opportunities to drive process improvements that positively impact the customer's experience and create efficiencies in the organization as a whole
- Other duties as assigned
- 2-year degree (technical or Associates) required.
- Minimum of 1-year Customer Support, Inside Sales, or equivalent experience
- Bachelor's degree is desired.
- SAP experience
- Active listener with strong customer service orientation
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize, and manage time effectively
- High level of integrity and commitment to customer satisfaction
- Motivated and energized by working in a team environment
- Inquisitive problem solver with strong technical aptitude
- Knowledge of CRM systems and best practices
- General understanding of manufacturing and service delivery systems/processes
- Exposure to/involvement in business to business sales
- Highly proficient with Microsoft Office tools
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Customer Support Representative - St Paul, United States - TSI USA
Description
Who Are We?Do you want to help to make the world a better place? Join our team At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.
Customer Support Representative at TSI
This entry level Customer Support Representative serves TSI's customers and Sales teams by providing product and service information, processing sales orders, documenting all customer contacts, resolving product and service problems, and creating quotes. This individual will work within their assigned regional markets and have the opportunity to develop strong partnerships with their internal Sales teams. The Customer Support Representative plays an important role as a supportive and contributing member of the overall team. This is a Hybrid role and will be on-site Tuesday, Wednesday & Thursday.
What Will You Do?
In order to grow and build a successful career with TSI, you will be responsible for:
Required
At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.
Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they're comfortable. The dress for your day policy allows employees' discretion to select appropriate dress for the business of each workday.
Free Beverages/On-site Cafeterias: Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have two large cafeteria's employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months.
Benefit Offerings: Competitive medical insurance plans, life insurance, short-term and long-term disability, 401K Employer Contribution, Flexible Spending Account, Education Assistance, and more.
Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
EOE/M/W/Vet/Disability
TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.
