Aftermarket Specialist- Golf - St Paul, United States - Van Wall Equipment

Description

Job Summary

Assist in maintaining accurate, on-time reports and records relative to the parts and service department's operations. Additional areas of support include: answering phones, scheduling work, opening/closing invoices, selling service and parts, attachments, and accessories.

Essential Duties and Responsibilities

Works to build a solid business relationship with Van Wall customers

Daily maintenance of warranty claims and credits

Opens work orders as directed by management

Directs incoming service related inquiries and scheduling requests

Help with data entry and customer follow up for Service, Parts, and Sales departments

Promotes and sells products and/or services to meet customer needs

Supplies Service Technicians with parts as required

Keeps necessary supplies on hand and reorders when needed

Prepares customer invoices and takes payments when presented to the service and parts department

Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty

Position Qualifications

-1+ years of previous Parts and/or Service experience preferred

Familiar with John Deere or other competitive brands and golf & sports turf equipment required

Ability to use standard desktop applications such as Microsoft Office and Excel

General understanding of mechanical & technical terms required

Ability to speak effectively one on one or in a group

Complete all duties as assigned

High School Diploma or equivalent required