Customer Service Representative - St Paul, United States - HomeServices Insurance

HomeServices Insurance St Paul, United States

3 weeks ago

Insurance

Description

HomeServices Insurance is an independent insurance agency focusing on personal lines insurance products with over 35 different locations in the United States. We have established relationships with many of the top A-rated carriers allowing us to provide solutions for a vast array of customers. Our employees are our most important asset, so we maintain a positive, respectful, and encouraging work environment. But don't just take our word for it HomeServices Insurance has been named a Top Insurance Employer based off employee feedback every year since 2018 and we maintain a 97% employee retention rate. Having doubled in size over the last 3 years, it's proven we don't like to sit still. We enjoy and promote a fast-paced working environment and our constant growth continues to open new opportunities for our company and employees.

HomeServices Insurance is hiring a Licensed Property and Casualty Insurance Customer Service Representative. The CSR is the advocate for our customers to the insurance company. As the first line of response to customers across the country, you will assist with any changes and questions on current insurance coverages and use creative problem solving to find the right solution for each customer. With the complexities of insurance coverages today and the challenges that go with them, no two days are the same. You will collaborate with a team of like-minded, driven individuals aiming to make a positive impact on our customers and improve our already exceptional 93% customer retention rate.

Purpose of Job :

To provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met.

Job Duties and Responsibilities (Essential Job Functions)

Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness.
Research and answer calls from clients, underwriters and third parties.
Advise clients regarding insurance coverage and risk management issues.
Process policy changes and cancellations.
Handle claims and billing inquiries.
Foster and maintain good working relationships with insurance companies and underwriters.
Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling.
Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager.
Perform any additional responsibilities as requested or assigned.

Performance Expectations:

Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications:

Education:

High School Diploma or equivalent work experience and knowledge.

Experience:

Two years successful servicing experience with independent agency (or equivalent).

Knowledge and Skills:

Minnesota Property and Casualty License
Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes.
Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance.
Excellent analytical, problem-solving, and decision-making skills.
Excellent oral, written, and interpersonal communication skills.
Proven automation, time management, and organizational skills.
Familiarity with risk assessment and risk management techniques.

This position pays a competitive salary as well as a comprehensive benefits package including 401k, medical, dental, vision, life insurance, and more. Please apply and send your confidential resume with contact information immediately to Dolla Yang - TA Specialist at

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