Guest Service Representative - St Paul, United States - growroseville

Description

Full-Time Guest Service Representative at Schulte Companies Available Openings: 1 Posted Date: June 14, 2021 Industry: Customer Service, Hospitality Pay Type: Salary Compensation: TBD Education Level: High School **Responsibilities**

Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner

Reviews arrival list daily and assists in preparing and assembling welcome amenities

Escort VIPs to room and check them in prior to arrival

Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed

Responsible for issued bank - count bank at beginning and end of shift.

Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management

Maintains front desk area to be clean and organized

Assisting with lobby activation as needed

Utilize proper procedures when handling guest PPI data

Follows through and feels ownership of guest requests

Resolves guest complaints in a professional and efficient manner

Actively participates in Front Desk upsell program

Always retrieve necessary identification documents and form of payment upon guest arrival

Other duties as assigned

**Qualifications**

Prior Customer Service Experience

High School Diploma/GED

**KNOWLEDGE, SKILLS AND ABILITIES**

Basic computer skills

Ability to communicate effectively verbally and in writing

Ability to exceed expectations of guests and team members

Excellent time management skills