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patient relations specialist - , NC, United States - Cone Health
Description
Overview
Talent Pool - Administrative & ClericalFunctions as the primary contact for patients and their family members with questions or concerns about their care post visit or discharge and maintains system wide responsibility for grievance management.
Works with department leaders and administration to resolve patient concerns and helps to reestablish patient trust when it has been damaged.
The schedule for this role is Monday - Friday, 1st shift.Responsibilities
EDUCATION:
Bachelors - Required
EXPERIENCE:
REQUIRED:
3 years of Customer Service experience
PREFERRED:
3 years of experience in a healthcare setting working directly with patients and family members.
LICENSURE/CERTIFICATION/REGISTRY/
LISTING:
REQUIREDPREFERRED