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    Front Desk Lead - Colorado Springs, United States - Soul Community Planet

    Soul Community Planet
    Soul Community Planet Colorado Springs, United States

    1 week ago

    Default job background
    Full time
    Description


    Front Desk Lead - AM SHIFT - Full Time With Benefits

    The Front Desk Lead is primarily responsible for supervising the
    day-to-day operations of the Front Desk. This position will
    provide exceptional customer service and ensure the smooth
    operation of our front desk and reception area.

    The Front Desk Lead shall strive to provide exceptional service
    to both internal and external guests at all times. They will be
    responsible for exemplifying the SCP's Culture & Core Values.

    The Front Desk Lead is required to accurately record all hours of
    work through the use of SCP's timekeeping system. Accurately
    recording time is required in order to be sure that the Front
    Desk Lead is paid for all hours worked as required by the wage
    and hour laws.

    Working "off the clock" is strictly prohibited. If any manager
    or supervisor directs you to, or suggests that you should,
    perform work while not "on the clock," you must notify Regional
    Director of People Services immediately. Similarly, the Front
    Desk Lead is not permitted to perform work after hours or from
    home without specific direction from their supervisor. In the
    event such work is authorized, all time spent working must be
    reported on the employee's time record.

    We See You & We Want You On Our Team

    SCP is currently seeking a welcoming and knowledgeable Front Desk
    Lead for our hotel in Colorado Springs.

    Do you love providing exceptional service to guests? Surprise,
    delight, and service is your specialty

    Competitive Pay & Opportunities for professional & personal
    growth.
    $17 an hour

    Out-of-this-world benefits Your Wellbeing is at the forefront of
    all that we do so we offer a variety of perks and benefits to
    take care of all of you.

    It is important for us that you are doing the things you love to
    do inside and outside of work. We value YOU, your mind, spirit,
    and the balance between work and LIVING.

    If this sounds like your next dream job, learn more about the
    role below and apply online via the link today. We are looking
    forward to connecting with you


    Job Responsibilities:

    • Anticipate guests' needs, respond promptly, and acknowledge all
    guests, however busy and whatever time of day.


    • Observing guest reactions and conferring frequently with team
    members to ensure guest satisfaction.


    • Maintain positive guest relations at all times. Resolve guest
    complaints to over-the-moon satisfaction.


    • Follow hotel policies with lost and found items.
    • Adhere to hotel requirements for guest and team member
    accidents or injuries and in emergency situations.


    • Continuously promote sanitation, safety, and security efforts.
    • Encourage Social Media/5-star compliments or reviews on OTA's.
    • Ensure security of guest room access.
    • Maintain confidentiality, security, and integrity of
    organizational data.


    • Team Leadership: train and support a team of front desk
    representatives.


    • Customer Service: Greet and assist visitors, clients, and
    guests in a courteous, friendly, and professional manner. Handle
    inquiries, complaints, and requests promptly and resolve issues
    to the satisfaction of all parties involved.


    • Monitor the check-in/check-out process; anticipate critical
    situations and assist wherever necessary to help alleviate the
    pressure and to process the guest expediently.


    • Front Desk Operations: Oversee the smooth operation of the
    front desk, including managing incoming calls, mail, and emails.


    • Assist in booking room reservations, answering Hotel phone
    calls, and notifying guests of messages.


    • Responsible for maintaining an efficient and effective flow of
    information with guests, team members, managers, housekeeping,
    and other departments within the Hotel.


    • Assist with monthly product inventory.
    • Assist with 3rd party reconciliations.
    • Maintain complete knowledge at all times of:
    • All Hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and
    location.


    • All room rates, special packages, and promotions.
    • Daily house count and expected arrivals/departures.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All Hotel and departmental policies and procedures.
    • Assist team members with their job functions to ensure optimum
    service to guests.


    • Inspect, plan and ensure that all materials and equipment are
    in complete readiness for service.


    • Maintain knowledge of and comply with all departmental
    policies, service procedures, and standards.


    • Access all functions of computer/software systems.
    • Other duties as assigned.
    Job Requirements


    • Must be a United States citizen or possess a valid work permit.
    • Must be able to read, write, and speak English. Fluency in
    other languages is beneficial.


    • Must be able to accurately follow instructions, both verbally
    and written.


    • Ability to work a flexible schedule that may include evenings,
    weekends, and holidays.


    • Must be able to work in a fast-paced environment with urgency
    and empathy.


    • Outstanding coordination and multi-tasking abilities.
    • Professional in appearance and demeanor.
    • Ability to learn, understand, and work within POS, PMS, CRM,
    and other Hospitality specific software systems.


    • Proficient in handling various office equipment, including
    phone systems and computer software (e.g., MS Office, appointment
    scheduling software).


    • Must have general computer skills including Microsoft Office
    and Google Suite.


    • Leadership qualities, including the ability to motivate,
    mentor, and guide team members to achieve their best performance.


    • Punctual, dependable, and professional with a strong sense of
    responsibility and integrity.


    • Must have the ability to deal effectively and interact well
    with guests, vendors, and team members.


    • Must have the ability to resolve problems and/or conflicts in a
    diplomatic and tactful manner.


    • State Alcohol Serving Certificate.
    • Supervision
    Reports to the Front Office Manager or GM

    Education and Experience


    • High school diploma or equivalent.
    • Previous customer service experience required.
    • Previous Front Desk experience preferred." />
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