Jobs
>
Colorado Springs

    Service Desk Engineer - Colorado Springs, United States - Peraton

    Peraton
    Peraton Colorado Springs, United States

    4 weeks ago

    Default job background
    Description
    Service Desk Engineer Job Locations

    US-CO-Colorado Springs

    Requisition ID

    Position Category Technical Support / Help Desk

    Clearance Secret

    Sector Defense Mission & Health Solutions Responsibilities

    We are hiring Service Desk Engineers supporting on program in Colorado Springs, Colorado.

    Provides Service Desk Engineering technical support and analysis to field engineers and customers. Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Manages Service Desk queues, identifies trends, provides improvement plans and resolves tickets. Provides expertise for the resolution of technical problems, troubleshoots issues, responds to or updates to elevated Service Desk tickets.


    The enterprise service desk engineers are responsible for: Receiving escalated incident tickets Creating incident tickets Tracking incident tickets Routing incident tickets to the proper group Incident troubleshooting and resolution management Identifying problems and initiating root cause analysis Escalating tickets to subject matter experts (SMEs) for advanced troubleshooting Resolving incidents using internal subject matter experts (SMEs) and OEM SMEs Assisting with reactive and proactive Problem Management Support Change/Asset Management as required, via ticketing processes.

    Interfacing and escalating with various levels of customer NOS, MRT, IRT personnel to jointly troubleshoot. Support pre-system acceptance testing scenarios (SAT).


    The user base supported is the network and end user devices, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.

    Customer experience is key and thus the service desk engineers may provide training to customers. All work is performed inside enclave located on an active military base, no Travel is required. Service Desk engineers will partner and build relationships with internal developers and engineers to reduce reoccurring incidents.

    General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems and services.

    Qualifications

    High School level plus some specialized training; Minimum of 5 years

    What you'll need:
    CompTIA Sec+ certification active Active DoD Secret Clearance Service Desk (Remedy or SNOW experience) - 5+ years Proven customer support and ability to troubleshoot complex environments Experience with team leadership and mentoring Windows OS 5+ years

    Peraton Overview


    Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.

    As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.

    Peraton operates at the critical nexus between traditional and nontraditional threats across all domains:
    land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit to learn how we're keeping people around the world

    Target Salary Range

    $51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.

    We are an Equal Opportunity/Affirmative Action Employer.

    We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, r membership in any other group protected by federal, state, or local law.

  • Peraton

    Service Desk Engineer

    3 weeks ago

    Peraton Colorado Springs, United States Full time

    Responsibilities · We are hiring Service Desk Engineers supporting on program in Colorado Springs, Colorado. · Provides Service Desk Engineering technical support and analysis to field engineers and customers. Provides technical advice and guidance on installation, adaptation, c ...

  • Peraton

    Service Desk Engineer with Security Clearance

    2 weeks ago

    Peraton Colorado Springs, United States

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deli ...

  • Peraton

    Service Desk Engineer

    1 week ago

    Peraton Colorado Springs, United States

    Responsibilities: · We are hiring Service Desk Engineers supporting on program in Colorado Springs, Colorado. · Provides Service Desk Engineering technical support and analysis to field engineers and customers. Provides technical advice and guidance on installation, adaptation, ...

  • Peraton

    Service Desk Engineer

    3 weeks ago

    Peraton Colorado Springs, United States Full time

    Responsibilities · We are hiring Service Desk Engineers supporting on program in Colorado Springs, Colorado. · Provides Service Desk Engineering technical support and analysis to field engineers and customers. Provides technical advice and guidance on installation, adaptation, c ...

  • Peraton

    Service Desk Agent

    3 weeks ago

    Peraton Colorado Springs, United States Full time

    Responsibilities · We are hiring Service Desk Engineers supporting our program in Colorado Springs, Colorado. · Provides Service Desk Engineering technical support and analysis to field engineers and customers. Provides technical advice and guidance on installation, adaptation, ...

  • ASRC Federal

    Opportunities - Security Clearance Required

    2 weeks ago

    ASRC Federal Colorado Springs, United States

    ASRC Federal is preparing to support U.S. Space Force (USSF) Space Systems Center Enterprise Cyber Operations Brand in Colorado Springs, CO in defending mission systems against adversarial threats. · Join our team contributing to develop defensive cyber solutions to protect, defe ...

  • ASRC Federal Holding Company

    ASRC Federal Opportunities

    2 weeks ago

    ASRC Federal Holding Company Colorado Springs, United States Full time

    Job Title · ASRC Federal OpportunitiesLocation · 5130 CATHEDRAL DRIVE, COLORADO-CO013Job Description · ASRC Federal is preparing to support U.S. Space Force (USSF) Space Systems Center Enterprise Cyber Operations Brand in Colorado Springs, CO in defending mission systems against ...

  • Peraton

    IT Operations Manager

    6 days ago

    Peraton Colorado Springs, United States Full time

    Responsibilities · Peraton is hiring an IT Operations Manager to assist with managing the day-to-day IT activities for an enterprise program in Colorado Springs, CO at Peterson AFB or could be worked from Hanscom AFB or Scott AFB. This position will report directly to the Technol ...

  • ASRC Federal

    Entry Level

    3 weeks ago

    ASRC Federal Colorado Springs, United States

    ASRC Federal System Solutions is seeking an Entry Level Technical Control Analyst for Night Shift support in Colorado Springs, CO. This is to support the Wing Information and Communication Support (WICS 2) Technical Control Facility (TCF) requirement at Schriever AFB CO. The TCF ...

  • ASRC Federal

    SATCOM Terminal Technician

    3 weeks ago

    ASRC Federal Colorado Springs, United States

    ASRC Federal System Solutions is seeking a SATCOM Terminal Technician in Colorado Springs, CO. · This position supports Operations and Maintenance (O&M) for the Modernization of Enterprise Terminals (MET) and the Milstar Satellite Communications terminals. The Terminal technicia ...

  • All Copy Products

    Business Technology Solutions Consultant

    2 weeks ago

    All Copy Products Colorado Springs, United States Full time

    Title Business Technology Solutions Consultant · EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected vete ...

  • Place Services Inc.

    Construction Project Manager

    6 days ago

    Place Services Inc. Colorado, United States

    Place Services, Inc. has an immediate need for a Construction Project Manager in our General Contracting Division based out of our Denver, CO office location. · The Project Manager will be responsible for organizing and overseeing the planning, execution, and successful delivery ...

  • Garden of the Gods Club

    Front Desk Supervisor

    4 weeks ago

    Garden of the Gods Club Colorado Springs, United States

    Position: Front Office Supervisor · Supervisor: Front Office Manager · Department: Front Office FLSA Status: Non-Exempt · Position Summary To supervise and coordinate the activities of all front desk staff. To assist guests with any needs or questions that arise during check-in a ...

  • Peraton

    IT Operations Manager

    1 day ago

    Peraton Colorado Springs, United States

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · IT Operations ManagerJob Locations · Requisition ID · ClearanceSecret · Sect ...

  • Trace Systems

    Service Desk Level I Tech

    2 weeks ago

    Trace Systems Colorado Springs, United States

    Overview: · Job Title:Service Desk Level I Technician · Job Location: 1050 S Academy Suite 115, Colorado Springs, CO. 80910 · Security Clearance: US Government issued active, in-scope Secret clearance · Requisition Type:Pipeline · Due to the nature of the work and US Government r ...

  • Apex Systems

    Service Desk Technician

    3 days ago

    Apex Systems Colorado Springs, United States

    Apex Systems, a World-Class Technology Solutions Provider, is currently hiring for a Service Desk Technicianon behalf of their client. Ideal candidates will have the experience below, please note only qualified applicants will be contacted. · Position: Service Desk Tech Tier · ...

  • Integrity Communications Solutions

    Senior SATCOM Systems Engineer and Team Leader

    1 day ago

    Integrity Communications Solutions Colorado Springs, United States

    Job Description · Job DescriptionJob Title: Senior SATCOM Systems Engineer and Team Leader · Reports To: President, Government Operations · Responsibilities: · Selected candidate will provide advanced Protected SATCOM systems engineering support and leadership, and serve as Inte ...

  • ZP Group

    Program Acqusition Specialist

    1 day ago

    ZP Group Colorado Springs, United States

    Zachary Piper Solutions is seeking a Program Acquisition Specialist to support the U.S. Space Forces mission of delivering warfighter capability via the Space Systems Command's Space Domain Awareness and Combat Power and Battle Management, Command, Control and Communications weap ...

  • Apogee Corporation

    SLISS - IT Technician

    3 weeks ago

    Apogee Corporation Colorado Springs, United States

    Apogee is actively seeking a full-time IT Technician to support the Product Support Facility (PSF) Help Desk for the United States Space Force (USSF) at Peterson SFB in Colorado Springs, CO. · Why work with us? · Apogee Engineering, LLC is a provider of research, engineering, o ...

  • Invictus International Consulting, LLC

    SVTC Engineer III

    3 weeks ago

    Invictus International Consulting, LLC Colorado Springs, United States

    Job Description · Job DescriptionTitle: SVTC Engineer III · Location: Colorado Springs, CO · Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph · Job Details: · Lead and support enterprise UC projects; provid UC (VoIP/VTC/DVTC) engineering and architecture ...