- Receiving escalated incident tickets
- Creating incident tickets
- Tracking incident tickets
- Routing incident tickets to the proper group
- Incident troubleshooting and resolution management
- Identifying problems and initiating root cause analysis
- Escalating tickets to subject matter experts (SMEs) for advanced troubleshooting
- Resolving incidents using internal subject matter experts (SMEs) and OEM SMEs
- Assisting with reactive and proactive Problem Management
- Support Change/Asset Management as required, via ticketing processes.
- Interfacing and escalating with various levels of customer NOS, MRT, IRT personnel to jointly troubleshoot.
- Support pre-system acceptance testing scenarios (SAT).
- CompTIA Sec+ certification active
- Active DoD Secret Clearance
- Service Desk (Remedy or SNOW experience) - 5+ years
- Proven customer support and ability to troubleshoot complex environments
- Experience with team leadership and mentoring
- Windows OS 5+ years
- Retirement
- Life & Disability Insurance
- Career Development
- Tuition Assistance and Student Loan Financing
- Paid Parental Leave
- Additional Benefits
- Medical, Dental, & Vision Care
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Security Escort with Security Clearance
2 weeks ago
Alutiiq, LLC Colorado Springs, United StatesShields Point, LLC a subsidiary of Alutiiq, LLC has an opportunity for P/T Security Escort responsible for control access to classified area. Maintain secure environment by monitoring premises and personnel. * Secures premises and personnel by controlling access to classified bui ...
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Program Security Support with Security Clearance
4 weeks ago
Lucayan Technology Solutions LLC Colorado Springs, CO, United StatesJob Title: Program Security Support Job Description: We are seeking a highly skilled Program Security Support personnel to ensure the security and compliance of classified information within a multilevel SAP and SCI environment · In this role, you will be responsible for providin ...
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NextGen Federal Systems, LLC San Francisco, United States PermanentNextGen Federal Systems, LLC (NextGen) is seeking a Software Engineer to provide support to a Department of Defense (DoD) customer and mission. The Software Engineer will become the Subject Matter Expect (SME) for a Systems Tool Kit (STK)-based mission application and suite of a ...
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Custodian - Security Clearance Required
5 days ago
Peraton Colorado Springs, United States Full timeResponsibilities · Peraton is seeking a cleared Maintenance Specialist in Colorado Springs, CO., located at Schriever Space Force Base, to support our Front Range Operations and Sustainment Team (FROST) program to provide facilities support services to our mission critical Govern ...
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Opportunities - Security Clearance Required
1 week ago
ASRC Federal Colorado Springs, United StatesASRC Federal is preparing to support U.S. Space Force (USSF) Space Systems Center Enterprise Cyber Operations Brand in Colorado Springs, CO in defending mission systems against adversarial threats. · Join our team contributing to develop defensive cyber solutions to protect, defe ...
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Network Engineer with Security Clearance
2 weeks ago
Fisheye Software Colorado Springs, United States· FishEye Software is actively seeking an experienced Network Engineer to join our team in Colorado Springs, CO, at the Schriever Space Force Base (SSFB). In this role, you will play a critical part in designing, implementing, and maintaining advanced LAN/WAN networks crucial fo ...
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Network Engineer with Security Clearance
2 weeks ago
ManTech International Colorado Springs, United StatesSecure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects ...
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Linux Engineer with Security Clearance
1 week ago
TEKsystems Colorado Springs, United StatesTEKsystems is seeking a Linux Engineer with a Secret Clearance to support the Missile Defense Agency on Schriever SFB in Colorado Springs, CO. Basic Requirements: Must have one of the following combinations of education and experience: HS Diploma (or GED) and 18 years of general ...
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Technical Writer with Security Clearance
2 weeks ago
Leidos Colorado Springs, United StatesR Description Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. ...
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Network Administrator with Security Clearance
2 weeks ago
Blackstone Talent Group Colorado Springs, United StatesBlackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Network Administrator to join our Client's team. The C2BMC National Team provides technical solutions to the Missile Defense Agency (MDA) on the Command, Control, Battle Management and ...
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Network Engineer with Security Clearance
2 weeks ago
Jacobs Technology, Inc. Colorado Springs, United StatesNetwork Engineer · Location: Colordo Springs, CO · Category: Information Technology Your Impact: The mission of the Jacobs Lone Wolf Team is to support, operate, and maintain the Distributed Continuity Integrated Network – Top Secret Enterprise Services (DCIN-TS ES). The DCIN-TS ...
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McCall Communications San Francisco, United States PermanentMcCall Communications Consulting has immediate opportunity for a Network System Analyst. This is an onsite opportunity at either the Peterson Space Force Base or the Shriever Space Force Base in Colorado Springs, CO. An active Secret Security Clearance is required. Responsibiliti ...
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Security Director with Security Clearance
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Aerospace Corporation Colorado Springs, United StatesThe Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of s ...
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Technical Writer with Security Clearance
2 weeks ago
Overlook Systems Technologies, Inc. Colorado Springs, United StatesCandidate will write, in clear and concise language, such technical documents as procedure manuals, service manuals, and related technical publications concerned with installation, operation, and maintenance of electronic, electrical, mechanical, and other equipment. Includes wri ...
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McCall Communications Consulting Colorado Springs, United StatesMcCall Communications Consulting has immediate opportunity for an Information Assurance Analyst. This is an onsite opportunity at the Peterson Space Force Base in Colorado Springs, CO. An active Secret Security Clearance is required. Responsibilities: Responsible for network moni ...
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Parsons Colorado Springs, United StatesIn a world of possibilities, pursue one with endless opportunities. Imagine Next When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace w ...
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Federal IT Consulting San Francisco, United States PermanentSecurity Control Assessor Level: Experienced Job Location: Peterson Air Force Base CO - Colorado Springs, CO Position Type: Full Time Education Level: 4 Year Degree Overview of position: FEDITC is seeking a Security Control Assessor to support an effort to develop, implement, man ...
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UICGS and Bowhead Family of Companies Colorado Springs, United StatesOverview Bowhead seeks a Site Security Manager / Special Security Representative (SSR) to support on-going efforts in Colorado Springs, CO. Responsibilities * Serves as the principal on-site manager: focal point as the customer representative, schedules kick-off and periodic prog ...
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Parsons Company Colorado Springs, United StatesIn a world of possibilities, pursue one with endless opportunities. Imagine Next When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace w ...
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Geospatial Analyst, Mid with Security Clearance
2 weeks ago
Booz Allen Hamilton Colorado Springs, United StatesJob Number: R Geospatial Analyst, Mid · The Opportunity: With cloud-based tools, faster GPUs, and the explosion of connected devices, geospatial data has more potential than ever. A skilled analyst can turn that data into valuable or mission critical information. If that sounds l ...
Service Desk Engineer with Security Clearance - Colorado Springs, United States - Peraton
Description
About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.
As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Peraton operates at the critical nexus between traditional and nontraditional threats across all domains:land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit to learn how we're keeping people around the world safe and secure.
Responsibilities We are hiring Service Desk Engineers supporting on program in Colorado Springs, Colorado. Provides Service Desk Engineering technical support and analysis to field engineers and customers. Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. Manages Service Desk queues, identifies trends, provides improvement plans and resolves tickets. Provides expertise for the resolution of technical problems, troubleshoots issues, responds to or updates to elevated Service Desk tickets.
The enterprise service desk engineers are responsible for:
The user base supported is the network and end user devices, ensuring stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Customer experience is key and thus the service desk engineers may provide training to customers. All work is performed inside enclave located on an active military base, no Travel is required. Service Desk engineers will partner and build relationships with internal developers and engineers to reduce reoccurring incidents.General types of tickets involve requests for assistance with installation, operation, configuration, customization and usage of designated systems and services.
Qualifications High School level plus some specialized training; Minimum of 5 years What you'll need:Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily.
We're fully committed to the growth of our employees.From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.
* Paid Time-Off and Holidays
Service Desk Engineer with Security Clearance professionals in Colorado Springs
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David King
Solutions Architect
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Eric Cunningham
Systems Administrator and Cybersecurity Engineer