- Medical Insurance
- 100% Employer Paid Dental, Vision, Life, Short- and Long-Term Disability Insurance
- 401K with Employer Contribution
- Employee Stock Purchase Plan (ESPP)
- Education Reimbursement (related field)
- Employee Referral Program and Recognition Program
- Paid Holidays and 15 Paid Time Off days annually
- Provide first level support for the IT helpdesk and provide resolutions to end-user issues.
- Troubleshoot software and hardware issues to find resolutions.
- Properly escalate unresolved issues to the next level of support.
- Track, route and redirect issues per established policies and procedures.
- Utilize excellent customer service skills to minimize end-user downtime.
- Respond to issues in a timely and efficient manner.
- Associate degree or equivalent job experience.
- 1-3 years of relevant experience or equivalent combination of education and work experience.
- Working knowledge of help desk software, remote control and fundamental operations of relevant hardware and other equipment.
- Proven working experience in providing help desk support.
- Strong Microsoft Office skills along with server, desktop.
- Strong interpersonal skills, excellent verbal, and written communication skills.
- Troubleshooting computer hardware and software
- Printing (local and remote)
- VPN setup and operation (client and server)
- Outlook/Office 365 Configuration
- Strong understanding in area of Technical Support
- Requires prolonged periods of sitting at desk.
- Must be able to use hands and arms for repetitive movements, such as movement of wrists, hands, fingers while typing.
- May occasionally be required to lift and carry up to 50lbs. (standard for office roles)
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IT Support Technician - Hialeah, United States - Aersale Inc
Description
Job Description
Job DescriptionWho we are:
AerSale is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and government segments. Featuring complete aircraft nose-to-tail, value-added offerings, including Aircraft & Component Maintenance, Repair and Overhaul Services (MRO), Aircraft & Engine Sales and Leasing, Used Serviceable Material (USM) Sales and Parts Exchange, Flight Equipment Asset Management Services, internally developed aircraft and component modifications (engineered solutions) designed to enhance aircraft performance and operating economics (e.g. AerSale, AerTrak and AerAware).
For more information, visit us at
What we Offer:
Job Summary: Provide efficient first line of IT support for end-users of the Enterprise.
Essential Duties and Responsibilities:
Education and Experience:
Skills and Abilities:
Physical Requirements: