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    Desktop Support Specialist - Greensboro, United States - HCLTech

    HCLTech
    HCLTech Greensboro, United States

    1 week ago

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    Description

    Desktop Support Technician

    Greensboro, NC

    Full time position

    Job Description:-

    As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

    • Provide customer facing end-user support that includes:
    • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
    • Perform Break Fix, Desk Side Support, IMACDs, Data Migration, Refreshes, etc.
    • Perform onsite updates, Configuration changes, or Software installations.
    • Provide onsite technical assistance to End Users.
    • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
    • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
    • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
    • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
    • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
    • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
    • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
    • Provide On-call support if required outside business hours on a rotational basis.

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