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technical support specialist - Greensboro, United States - GEL Engineering, LLC
3 weeks ago
Description
** The GEL Group, Inc.**
** TECHNICAL SUPPORT SPECIALIST**
Greensboro, NC 27406
**Technical Support Specialist** GEL Solutions (GEL) is a niche professional services firm providing **surveying**, **subsurface utility engineering (SUE)**, and **geophysical services** to clients throughout the United States. We are seeking an outstanding and energetic individual to manage and support our business development initiatives. The successful candidate will join us in spearheading growth in our targeted markets. GEL SOLUTIONS, LLC
has an opening for a
Career path options in a rapidly growing, dynamic company
Exposure to a wide range of market sectors, clients and technologies
Stimulating work environment with a highly experienced and skilled team
We have fun while working hard
Our goal is to apply our surface and subsurface mapping skills to improve our clients bottom lines and reduce their risks. We are committed to fanatical customer service and offering the latest technologies and services. To this end, we employ and train customer-focused staff that have exceptional attitudes and technical skills. We are proud of our culture of innovation and our focus on quality.
**GEL Solutions Technical Support Specialist**
GEL has a position open for a senior level **Technical Support Specialist**.
**Principal Duties and Responsibilities:**
Provide training and oversee Company transition from Bentley Microstation select series software to Bentley OpenRoads Designer.
Develop and maintain Company SOPs for cadd and other processes as assigned.
Administer user training and maintain Bentley contracts for GES.
Assist in development and maintenance of Company reporting programs and spreadsheets. This may include records and reports for business development activities.
Maintain computer hardware and software inventory.
Monitor technical publications and online resources to keep track of market trends.
Attend trade organization meetings and conferences as required.
Serve as a positive representative of the company and its core values.
Understanding of applicable federal, state and local laws, regulations, ordinances and professional ethics.
Perform other technical and administrative duties as assigned.
**Education Required:**
Bachelors or Associates degree in applicable field (preferred) and/or demonstrated senior-level professional experience in a similar role.
**Experience/Skills Required:**
Working knowledge of Bentley CADD products more particularly Microstation, connect, Geopak and Openroads designer.
Strong computer skills (Microsoft Office, Adobe)
Previous experience with surveying/engineering/geophysical firms preferred
Proven excellent writing, editing, and document production skills with a high level of attention to detail and independent resourcefulness
Excellent interpersonal and communication skills
Ability to travel
Ability to train, lead, and work as part of a team
Must exhibit a positive and professional approach to clients and company staff
Possess high ethical standards and the Core Values of the GEL Group
**What We Offer:**
Corporate values that promote respect, integrity, and innovation
Competitive compensation
Commitment to safety
This Position Description is intended to provide a general guideline of the requirements, duties, and responsibilities this position. It is not intended to be an all-inclusive description of the position, nor is it intended to place limitations on the position. As with all positions in the company, the successful employee will constantly look for ways to contribute to the well-being of the company, and thereby to their own well-being and success in their own professional career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, or status as a protected veteran.
