Jobs
>
San Jose

    Customer Success Engineer - San Jose, CA, United States - Adobe Systems

    Adobe Systems
    Adobe Systems San Jose, CA, United States

    4 weeks ago

    Default job background
    Description
    Our CompanyChanging the world through digital experiences is what Adobe's all about.

    We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

    We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

    We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yoursThe ChallengeCustomer Success Engineers are designated customer facing engineers for our Strategic clients, driving value realization and return on the client's investment This team is filled with technology-savvy individuals who have experience in digital marketing and know its value in driving company strategies.

    We work directly with our clients to understand business and technical requirements, build long term relationships, and develop and operate AEM cloud solutions that delight customers and meet SLAs.


    This position includes all of the following aspects:

    Strategic client relationship management CSEs are assigned as a designated technical operation advisor to 5 to 7 customers who are using Adobe Experience Manager and other digital marketing products.


    The CSE role is equally:

    client facing (developing long term client relationships, keyboard facing (technical operations), and colleague facing (developing your own subject matter expertise, and drawing on that of others in a collaborative environment) CSEs are trusted advisors who champion projects and initiatives and bridge between clients, third party providers, project management, internal engineering and automation engineers.

    There will be frequent interaction with clients including Directors, of Fortune 500 companies. What we doWe communicate consistently with clients throughout the contract lifecycle, calling out relevant issues where needed.

    We maintain client contact and provide status updates for all outstanding issues while continuing to handle client expectations, keeping clients satisfied and expectations realistic.

    We help our clients achieve their business objectives by provide resources to answer clients' questions, identifying needs for account customization and oversee implementation changes and encourage client contract renewal.

    We work closely with account teams and collaborate with other internal team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client happiness.

    CSEs lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests.


    You will ideally have:


    Real passion for digital marketing and client success and have a proven track record of successfully leading client relationships and technical projects with an excellent work ethic and collaboration skills.

    Self-motivated and passionate about exceeding client expectations and understand enterprise internet business models and online processes, terminology, concepts and strategies.

    Ability to evaluate and adopt change and excel in high-stress situations, taking action to provide, responsive, thoughtful dedication to client success.

    Shows excellent social, presentation, and interpersonal skills, both verbal and written.


    Duties include:


    Work with Adobe's Experience Manager (AEM) and other DMa products and teams to assist in developing new automation tools that increase efficiency and productivity.

    Demonstrate proficiency in Amazon and Azure cloud operations and the use of Adobe Command/Control and CI/CD tools to enable next generation cloud management solution.

    Collaborate with the teams that provision, customize, monitor, handle and upgrade our cloud hosted Enterprise offerings.

    Strong knowledge of Linux and other services such as Docker, Kubernetes (AKS/EKS), PHP, MySQL, Redis, Java, Chef and CDN (CloudFront, Akamai, Fastly) services.

    Experience with long term operation, monitoring (New Relic, Nagios, Splunk) and upgrade of Enterprise software a plus.


    Special consideration given for:


    Master's degree or other advanced education Prior account management and/or project management experience with Fortune 500 clients Knowledge of and experience with digital marketing technologies Prior experience with customer success in a SaaS, or Managed Services company Experience using digital marketing products and FSI vertical experience Our compensation reflects the cost of labor across several U.S.

    geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $111,700 $195,700 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

    At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.

    Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

    Adobe is proud to be an Equal Employment Opportunity and affirmative action employer.

    We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

    Learn more.
    Adobe aims to make accessible to any and all users.

    If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.


    SummaryLocation:

    San Jose; LehiType:
    Full time
  • Adobe

    Customer Success Engineer

    3 days ago

    Adobe San Jose, United States

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Manpower Group Inc.

    Customer Success Engineer

    2 days ago

    Manpower Group Inc. Santa Clara, United States

    Our client in the cybersecurity services industry is seeking a Customer Success Engineer to join their team. The ideal candidate should have external customer service, Firewalls, and network security experience which will align successfully in the organization. · Job Title: Custo ...

  • Experis

    Customer Success Engineer

    3 days ago

    Experis Santa Clara, United States Contract

    Our client in the cybersecurity services industry is seeking a Customer Success Engineer to join their team. The ideal candidate should have external customer service, Firewalls, and network security experience which will align successfully in the organization. · Job Title: Custo ...

  • The Fountain Group

    Network Security Success Engineer

    2 weeks ago

    The Fountain Group Santa Clara, United States

    Title: Network Security Success EngineerLocation: Santa Clara, CAStarting Pay: hourly $45 · Job Description:Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.Work closely with our Pro ...

  • Adobe

    Customer Success Engineer

    2 weeks ago

    Adobe San Jose, United States Full time

    JOB LEVEL · P40EMPLOYEE ROLE · Individual ContributorThe Challenge · Customer Success Engineers are designated customer facing engineers for our Strategic clients, driving value realization and return on the client's investment This team is filled with technology-savvy individua ...

  • Collabera

    Customer Success Engineer

    5 days ago

    Collabera Santa Clara, United States

    Job Description · Job DescriptionPay range- $35- $42.75/hr. · 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable. · Experience w ...

  • HeadSpin

    Customer Success Engineer

    5 days ago

    HeadSpin Sunnyvale, United States

    Job Description · Job DescriptionSalary: · About Us · HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across ...

  • FedML, Inc.

    Customer Success Engineer

    2 weeks ago

    FedML, Inc. Sunnyvale, United States

    Job Description · Job DescriptionResponsibilities · Engage directly with customers on MLOps platform or open source library at scale, playing a critical role in our mission delivering a ground-breaking solution to the market · Work with the sales, product, engineering, support, ...

  • HeadSpin

    Customer Success Engineer

    5 days ago

    HeadSpin Sunnyvale, United States

    About Us · HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enabl ...

  • FedML, Inc.

    Customer Success Engineer

    4 weeks ago

    FedML, Inc. Sunnyvale, United States

    ****Responsibilities · Engage directly with customers on MLOps platform or open source library at scale, playing a critical role in our mission delivering a ground-breaking solution to the market · Work with the sales, product, engineering, support, and marketing teams for use ca ...

  • Dynatrace

    Sr. Customer Success Engineer

    2 weeks ago

    Dynatrace Mountain View, United States

    Job Description · Job DescriptionCompany Description · Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. Thi ...

  • Dynatrace

    Sr. Customer Success Engineer

    2 weeks ago

    Dynatrace Mountain View, United States Full time

    Company Description · Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize ...

  • BlueWave Solutions

    Female/male/non-binary student for a several-month practical semester/mandatory internship in the field of logistics/commissioning of contact lenses

    1 week ago

    BlueWave Solutions Clara, United States InternshipSHIP

    As CIBA VISION GmbH, we are part of the international Alcon group and one of the leading providers of contact lenses and contact lens care products. Our German location in Großwallstadt near Aschaffenburg is one of the most important competence and technology centers within the A ...

  • Ninyo & Moore

    Principal Geotechnical Engineer

    3 weeks ago

    Ninyo & Moore San Jose, United States

    Job Description: Ninyo & Moore has an immediate opening for a Principal Geotechnical Engineer in our San Jose or Alameda, California office. The Principal Geotechnical Engineer will direct, review, and oversee small to large private and public projects. The successful candidate w ...

  • Adobe

    Sr. Engineering Manager, Firefly

    2 weeks ago

    Adobe San Jose, United States Full time

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • ASML

    E-Beam Field Marketing Manager

    4 weeks ago

    ASML San Jose, United States

    Job mission · Work as regional product management manager and collaborate with Product team and local account sales manager to setup and execute new product penetration strategy, lead the new product technical engagement project for inspection and metrology new tool adoption at c ...

  • Cisco

    Industrial IoT Solutions Architect

    4 weeks ago

    Cisco San Jose, United States

    What You'll Do · Our IoT Solution Architect for Cyber Vision and Industrial IoT Security will enable and scale up the adoption of Cyber Vision, increase the Cyber Vision success rate, and increase customer retention. This critical role drives growth acceleration for Cisco Cyber ...

  • NEOPHOTONICS

    Thin Films Process Engineer

    1 week ago

    NEOPHOTONICS San Jose, United States

    Careers In successful companies, it is the people who make the difference. · Welcome to NeoPhotonics, where our people are making that difference; where results matter; where you see people have daily impact; where collaboration and team spirit count; where people enjoy what the ...

  • Splunk Inc

    Principal Software Engineer, Strategic Initiatives

    6 days ago

    Splunk Inc San Jose, United States

    Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our w ...

  • Cisco

    Mechanical Engineering Technical Leader

    2 weeks ago

    Cisco San Jose, United States

    Who We Are We are the Service Provider (SP) Mechanical and Thermal team responsible for the design of Cisco's best high-performance, provider class routers, the Cisco 8000 series. The Cisco 8000 series utilizes Cisco's revolutionary Silicon One ASIC that delivers unmatched perfo ...