- Manage strategic client relationships, serving as the primary technical advisor for a select group of customers utilizing Adobe Experience Manager and digital marketing products.
- Engage with clients, third-party providers, and internal teams to champion projects, bridge communications, and ensure seamless operations.
- Communicate consistently with clients, address issues promptly, and uphold service level agreements to guarantee customer satisfaction.
- Collaborate with cross-functional teams to deliver exceptional customer support, resolve issues efficiently, and drive project management efforts for service requests.
- Demonstrated passion for digital marketing and client success, with a track record of leading technical projects and nurturing client relationships.
- Proactive, driven, and dedicated to exceeding client expectations while possessing a deep understanding of enterprise internet business models.
- Ability to adapt to change, thrive in high-pressure environments, and deliver excellent service to ensure client success.
- Utilize Adobe's Experience Manager and other digital marketing tools to develop automation solutions that enhance workflow efficiencies.
- Demonstrate expertise in cloud operations, utilizing platforms like Amazon and Azure, alongside CI/CD tools to optimize cloud management.
- Proficiency in Linux, Docker, Kubernetes, Java, and other relevant technologies, ensuring smooth operation and monitoring of enterprise software.
- Experience with ensuring top-notch security, monitoring, and upgrades of enterprise software is a significant advantage for this role.
- Postgraduate degree or equivalent educational background.
- Prior experience in account or project management, particularly with Fortune 500 clients.
- Knowledge of digital marketing technologies and previous exposure to customer success in a SaaS or Managed Services environment.
- Familiarity with digital marketing products and experience in the Financial Services Industry.
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Customer Success Engineer
2 days ago
Manpower Group Inc. Santa Clara, United StatesOur client in the cybersecurity services industry is seeking a Customer Success Engineer to join their team. The ideal candidate should have external customer service, Firewalls, and network security experience which will align successfully in the organization. · Job Title: Custo ...
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Customer Success Engineer
3 days ago
Experis Santa Clara, United States ContractOur client in the cybersecurity services industry is seeking a Customer Success Engineer to join their team. The ideal candidate should have external customer service, Firewalls, and network security experience which will align successfully in the organization. · Job Title: Custo ...
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Network Security Success Engineer
2 weeks ago
The Fountain Group Santa Clara, United StatesTitle: Network Security Success EngineerLocation: Santa Clara, CAStarting Pay: hourly $45 · Job Description:Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.Work closely with our Pro ...
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Customer Success Engineer
2 weeks ago
Adobe San Jose, United States Full timeJOB LEVEL · P40EMPLOYEE ROLE · Individual ContributorThe Challenge · Customer Success Engineers are designated customer facing engineers for our Strategic clients, driving value realization and return on the client's investment This team is filled with technology-savvy individua ...
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Customer Success Engineer
5 days ago
Collabera Santa Clara, United StatesJob Description · Job DescriptionPay range- $35- $42.75/hr. · 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable. · Experience w ...
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Customer Success Engineer
5 days ago
HeadSpin Sunnyvale, United StatesJob Description · Job DescriptionSalary: · About Us · HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across ...
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Customer Success Engineer
2 weeks ago
FedML, Inc. Sunnyvale, United StatesJob Description · Job DescriptionResponsibilities · Engage directly with customers on MLOps platform or open source library at scale, playing a critical role in our mission delivering a ground-breaking solution to the market · Work with the sales, product, engineering, support, ...
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Customer Success Engineer
5 days ago
HeadSpin Sunnyvale, United StatesAbout Us · HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enabl ...
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Customer Success Engineer
4 weeks ago
FedML, Inc. Sunnyvale, United States****Responsibilities · Engage directly with customers on MLOps platform or open source library at scale, playing a critical role in our mission delivering a ground-breaking solution to the market · Work with the sales, product, engineering, support, and marketing teams for use ca ...
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Sr. Customer Success Engineer
2 weeks ago
Dynatrace Mountain View, United StatesJob Description · Job DescriptionCompany Description · Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. Thi ...
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Sr. Customer Success Engineer
2 weeks ago
Dynatrace Mountain View, United States Full timeCompany Description · Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize ...
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BlueWave Solutions Clara, United States InternshipSHIPAs CIBA VISION GmbH, we are part of the international Alcon group and one of the leading providers of contact lenses and contact lens care products. Our German location in Großwallstadt near Aschaffenburg is one of the most important competence and technology centers within the A ...
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Principal Geotechnical Engineer
3 weeks ago
Ninyo & Moore San Jose, United StatesJob Description: Ninyo & Moore has an immediate opening for a Principal Geotechnical Engineer in our San Jose or Alameda, California office. The Principal Geotechnical Engineer will direct, review, and oversee small to large private and public projects. The successful candidate w ...
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Sr. Engineering Manager, Firefly
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E-Beam Field Marketing Manager
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Industrial IoT Solutions Architect
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Thin Films Process Engineer
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Splunk Inc San Jose, United StatesJoin us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our w ...
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Mechanical Engineering Technical Leader
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Technical Project Manager
4 days ago
ASML San Jose, CA, United States Full timeJob ID: J Job Title Technical Project Manager Degree: Bachelor, Master, PhD Work Experience: 10-15 years Travel: 10% Workplace Types: On-Site Job Description: Introduction to the job ASML US brings together the most creative minds in science and technology to develop lithography ...
Customer Success Engineer - San Jose, United States - Adobe
Description
Company OverviewJoin a team that is dedicated to revolutionizing the digital landscape! At Adobe, we are committed to providing individuals, from budding artists to renowned brands, with the tools they need to craft outstanding digital experiences. Our mission is to empower creativity and innovation, reshaping how businesses engage with customers across various platforms.
Position: Customer Success Engineer
The Challenge
Customer Success Engineers play a crucial role in delivering value and ensuring a positive return on investment for our strategic clients. With a focus on technology and expertise in digital marketing, this team collaborates closely with clients to understand their needs, build strong relationships, and implement cutting-edge AEM cloud solutions that exceed expectations.
Key Responsibilities
**Salary Details:**
The annual salary range for this position is between $111,700 to $195,700, varying based on geographic locations and individual qualifications. During the recruitment process, specific salary details for the job location will be provided by your recruiter.
At Adobe, we offer a competitive compensation package tailored to different roles. Sales roles feature total target compensation (TTC), while non-sales positions include base salary and the Annual Incentive Plan (AIP). Additionally, select roles may qualify for long-term incentives in the form of equity awards.
As an Equal Employment Opportunity employer, Adobe values diversity and inclusivity across all aspects of our organization. We uphold non-discriminatory practices and strive to create an environment where all individuals are respected and have access to equal opportunities.
Contact us today to discover how you can be a part of our innovative team and contribute to shaping the future of digital experiences!
Customer Success Engineer professionals in San Jose
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Vincent Xayasak
Student at De Anza College
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Feng Liu
Reliability, data science, program management
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Xandro Oliveros
Communication Manager
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Irina Max
Principal Lead Data Scientist/Manager
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Kyle Kumar
Software Engineer
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Yicong Guo
Interested in HR/Recruiting