- Provides technical support to end-users via telephone, e-mail, and self-service requests
- Diagnoses and repairs hardware and software problems; contacts end-users as needed to discuss specific symptoms of equipment failure, and nature of repairs required, and possible solutions to equipment problems
- Setups, configures, and tests computer equipment and peripherals
- Logs all customer problems and tracks each through to resolution; initiates escalation as appropriate to ensure management awareness of issues that are severe or that are exceeding targets
- Contacts vendors for technical support and parts procurement both electronically and by telephone
- Assists in the roll-out of software and hardware updates
- Performs PC moves, adds, and changes
- Performs essential network functions and troubleshooting
- Performs computer remedial and preventative maintenance
- Maintains accurate and complete records of calls received and updates records as problems are resolved, and users notified
- Acquires and maintains current technical knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
- Bachelor's degree or equivalent experience is preferred
- Minimum of 1-3 years of experience working in a help desk environment diagnosing and resolving various computer hardware and software related problems
- Individual must possess robust hardware and software knowledge and have proficiency in using and supporting Windows 7/10, Office 365 Suite
- Experience diagnosing PC hardware problems, managing users, computers, and group policy in an active directory
- Proven technical abilities, attention to detail, strong communication, and a service mindset
- Desire to learn new skills and motivation to take on new responsibilities
- Willingness to travel to remote sites and provide support as needed
- Must have strong documentation skills and be very organized
- Ability to travel 25% as needed
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HR Analyst
3 weeks ago
Down to Earth Landscape & Irrigation Maitland, United StatesIt's an exciting time at Down To Earth We are a growing, commercial landscaping company dedicated to safety, quality and continuous improvement. To deliver on the high standards our customers demand, we need to attract and retain smart, dedicated people who love their work. · Add ...
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Junior Accounting Analyst
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StoneX Group Winter Park, United StatesOverview: · Responsible for maintaining financial information used for internal accounting. Work closely with internal business counterparts to optimize efficiency of the corporate accounting process. · **Responsibilities**: · **Responsibility Overview**: · - Maintain Accounts Re ...
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Board Certified Behavior Analyst
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Kinder Konsulting Winter Park, United States**Job description** · **Contract Board Certified Behavior Analyst (BCBA) Position** · **Qualifications required**: · - Must have current Board Certified Behavior Analyst (BCBA) Certification. · - Must have Medicaid provider number. · - At least 2+ years of experience providing AB ...
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Board Certified Associate Behavior Analyst
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Central Florida Communities, Inc. Winter Park, United States**About the Company**: · Central Florida Communities, Inc. (CFC) has warm, welcoming, home-inspired facilities and programs for individuals with developmental disabilities in Orange, Brevard, Lake and Seminole Counties. · CFC operates three 64-bed Intermediate Care Facilities for ...
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Business Analyst, Plant Operations
3 weeks ago
Fidelity National Financial Maitland, United StatesOverview: · **The Company is unable to sponsor applicants for work visas.** · **Duties**: · - Advise plant managers on daily posting issues, response to customer reported discrepancies, and standardization of posting practices. · - Provide all formal written business rules and in ...
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Project Analyst
3 weeks ago
AssuredPartners Orlando, United StatesOverview: · AssuredPartners, Inc. seeks a Project Analyst - Legal to join its growing legal department. This role will sit at AP's corporate headquarters in Orlando, Florida and report to the Vice President & Associate General Counsel - Litigation, Claim & Employment. · **_ · Who ...
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Laboratory Analyst
1 week ago
EMSL Analytical, Inc Orlando, United StatesEMSL is seeking a **Laboratory Analyst (Microbiology) **in **Orlando, FL. **No laboratory experience is required, just a desire to learn technical skills and become proficient in common laboratory practices and procedures. On-the-job training will be provided for all new employee ...
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Temporary Bsa-aml Analyst
3 weeks ago
Axiom Bank, N.A. Maitland, United StatesAt Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization - this is an exciting time to get on board · We believe in the value of promoting a healthy work/life balance and are committed to recognizi ...
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Programmer/analyst
1 week ago
CDK Global Orlando, United States**Basic Function** · The Programmer/Analyst works directly with CDK's auto dealership clients to create customized forms, coordinating all questions and changes. This role demonstrates a vital technical expertise between CDK Global and the dealership's business need for legal and ...
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Management Analyst
2 weeks ago
HII Orlando, United StatesRequisition Number: 18997 · Required Travel: 0 - 10% · Employment Type: Full Time/Hourly/Non-Exempt · Security Clearance: Ability to Obtain · Level of Experience: Entry Level · This opportunity resides with **Live, Virtual, Constructive Solutions**, a business group within HII's ...
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Payroll Analyst
3 weeks ago
Gravity Tech Inc Orlando, United States**Job Title: Senior Payroll Analyst**: · - **Location: Corporate Boulevard, Orlando,** **FL 32826**: · - **Duration: 12+ Months (Highly chance to become permanent)**: · - **Pay: $35/hr on W2 without benefits**: · - **Shift: 1st shift** · **Responsibilities** · - Responsible to sc ...
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Board Certified Assistant Behavior Analyst
1 week ago
Preferred Kids Services Inc Maitland, United StatesPreferred Kid Services is an expert level provider of ABA therapy, and our priority is to serve your family and child. At Preferred Kid Services our goal is helping your child reach their full potential through services and support provided in their own settings. We specialize an ...
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Multifamily-development Analyst
3 days ago
MultiFamily / Communities Maitland, United StatesDHI Communities is a multifamily development division of D.R. Horton, Inc. · **Essential Duties and Responsibilities** include the following. Other duties may be assigned. · - Collaborate with and support the Managing Director and the development team in evaluating new multifamil ...
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Applications Analyst
2 weeks ago
Loews Hotels & Co. Orlando, United StatesAt Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. · Named one of Central Florida's Top Workplaces and one of America ...
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Proposal Analyst
1 week ago
Lockheed Martin Orlando, United States**Job ID**: 663104BR · **Date posted**: Mar. 20, 2024 · **Program**: JASSM · **Description**: · - Responsible for proposal generation to include cost volume preparation, as well as pricing the proposal coordinating leadership approval presentations · - Assist with the coordinatio ...
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Business Analyst
1 week ago
Freeman Company Orlando, United States**About Us**: · - Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry's largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrate ...
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Network Analyst
1 week ago
AdventHealth Information Technology Altamonte Springs, United States**All the benefits and perks you need for you and your family**: · - Benefits from Day One · - Paid Days Off from Day One · - Student Loan Repayment Program · - Career Development · - Whole Person Wellbeing Resources · - Mental Health Resources and Support · **Our promise to you* ...
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Crime Intelligence Analyst
2 weeks ago
City of Orlando Orlando, United States**Description**: · **Who We Are** · Orlando, The City Beautiful · For most of Orlando's history we've been the place everyone wants to visit. Today, we're also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities ...
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Food and Beverage Analyst
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Caribe Royale Orlando, United StatesScope of Position · The F&B Analyst will be responsible for supporting all analysis in our Food and Beverage divisions at the Caribe Royale Orlando and Buena Vista Suites Orlando; this includes running various daily/weekly/monthly reports to analyze food consumption, assisting in ...
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Cyber Security Analyst
3 weeks ago
Council For Logistics Research Inc Orlando, United States**Cybersecurity Analyst** · **Council for Logistics Research, Inc.** · **Benefits Offered: Medical, Life Insurance, 401k, Dental** · **Employment Type Full-Time** · **Location: Orlando, FL / Remote Authorized** · **Supervises: No** · **Must be a US Citizen and have a current Secr ...
IT Analyst - Winter Park, United States - Foundation Partners LLC
Description
Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 100 locations across the country, Foundation Partners Group is continuing to expand their reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.
Our Team Members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.
We currently have an opening for an IT Helpdesk Analyst at our Home Office in Winter Park, FL. The IT Analyst will analyze, evaluate and design/redesign business, IT or operational processes using scientific approaches such as Critical Thinking, Lean Management, ITIL, Design Thinking and structured systems analysis and design. This role is responsible for ensuring integrity of the system is maintained despite the speed of changes. The IT Analyst position will define user stories and acceptance criteria, assist with problem solving, root cause analysis, trouble shooting and coaching of junior IT analysts on the team
Overview & Responsibilities: