-
Director of Customer Experience
1 week ago
Viking Masek company Madison, United StatesJob Summary: · The Director of Customer Experience (CX) is responsible for leading and managing the overall customer experience strategy and ensuring the delivery of exceptional service throughout the organization. This role will develop and implement initiatives to enhance custo ...
-
Director Customer Experience
3 days ago
Misura Group Wisconsin, United StatesThe Business: · Our client is a building materials distribution leader based in the heart of the Midwest with a national presence. They generate $450m million in revenue through organic growth while maintaining a humble, family-first, outdoor enthusiastic culture. They are on a h ...
-
Customer Experience Representative
1 week ago
The QTI Group Madison, United States**Customer Experience Representative** · **LOCATION:** Madison, WI **Summary:** Join a large, and growing trade association based in Madison, WI as a Customer Experience Representative. In this role you'll provide support to members and customers by providing technical support, ...
-
Associate Director, Customer Experience
1 week ago
AbbVie Madison, United States**Associate Director, Customer Experience - CNS** · CAROUSEL_PARAGRAPH · Madison, United States of America · Marketing · Abbvie ** Share Job** · ** Job Description** · **About AbbVie** · AbbVies mission is to discover and deliver innovative medicines that solve serious hea ...
-
Customer Experience Advocate
1 week ago
ESKER INC Middleton, United States: Job Overview · The CX Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relationships with 20+ customers, maintaining deep knowledge of how customers use Esker products and suggesting how customers ...
-
Customer Experience Advocate
1 week ago
Esker Inc Middleton, United States: Job Overview · The CX Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relationships with 20+ customers, maintaining deep knowledge of how customers use Esker products and suggesting how customers ...
-
Customer Experience Advocate
2 weeks ago
Esker Inc Middleton, United States: Job Overview · Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. · The CX Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relati ...
-
Associate Customer Experience Advocate
1 week ago
Esker Inc Middleton, United States: Job Overview · The Associate CX Advocate transitions customers to Esker's Customer Experience services after solution implementation. Incumbents learn about customer needs, facilitate critical first interactions with new customers, and establish how Esker can best support them ...
-
Associate Customer Experience Advocate
2 weeks ago
ESKER INC Middleton, United States: Job Overview · The Associate CX Advocate transitions customers to Esker's Customer Experience services after solution implementation. Incumbents learn about customer needs, facilitate critical first interactions with new customers, and establish how Esker can best support them. ...
-
Associate Customer Experience Advocate
1 week ago
Esker Inc Middleton, United States Full time: Job Overview · The Associate CX Advocate transitions customers to Esker's Customer Experience services after solution implementation. Incumbents learn about customer needs, facilitate critical first interactions with new customers, and establish how Esker can best support them ...
-
Consultant, Customer Experience Strategist
2 weeks ago
Fidelity Investments Middleton, WI, United StatesFidelity Investments' Racial Equity & Diversity Pledge · "Fidelity believes in, and is committed to, fair and consistent treatment for every associate and customer, and to creating a safe and respectful environment, in which everyone is treated with kindness, compassion and resp ...
-
ServiceNow Madison, United States**Senior Solution Sales Executive, Customer Experience Solutions** · 25 West Main Street, 5th Floor, Madison, Wisconsin, United States · Employees can work remotely · Full-time · Work Persona: Remote · Region: AMS - North America and Canada · Employee Type: Regular · **Com ...
-
Customer Experience Engineer
1 week ago
NORD Drivesystems Waunakee, United StatesThe Job: · We are currently looking for aCustomer Experience Engineerto join ourCustomer ExperienceDepartment.Our Customer Experience Team operatesMonday - Friday from 8:00 AM - 5:00 PM.Great opportunity for new graduates - Benefit from a comprehensive 12 week training program a ...
-
Customer Experience Intern
6 days ago
NORD Drivesystems Waunakee, United StatesWe are currently looking for aCustomer Experience Internto join ourCustomer Experience Department for the summer · Your duties would include: · Receiving, processing, and confirming customer orders · Pricing custom gearmotor solutions for customers · Providing excellent servic ...
-
Customer Experience Representative
1 week ago
NORD Drivesystems Waunakee, United StatesThe Job: · We are currently looking for aCustomer Experience Representativeto join ourCustomer ExperienceDepartment.Our Customer Experience Team operatesMonday – Friday from 8:00 AM - 5:00 PM. · Benefit from a comprehensive 12 week training program and collaborative working env ...
-
Sales Representative
9 hours ago
SYSCO Madison, United States Full timeCompany: · US0018 Sysco Baraboo, LLCZip Code: · 53913Minimum Years of Experience: · 0-1 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 25%COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and ...
-
Associate, Part Time Sales
1 day ago
Sleep Number Madison, United States Part timeCompany Overview · Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your per ...
-
Automotive Service Bdc Consultant
1 week ago
Madison Honda Madison, United States**Automotive Customer Service BDC Consultant** · If you believe Customer Service is a true craft - one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) - we want to talk to you · The **Customer Service BDC Consu ...
-
Metro Ford of Madison Madison, United StatesAs a Mobile Service Advisor, you will own our customer's experience in mobile service. You will schedule and manage a team of mobile service technicians. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technicia ...
-
Operations Analyst
4 days ago
ActionLink Madison, United States**Ready to level up your career with a global, cutting-edge tech leader? Passionate about delivering top-notch customer service?** · **If so, ActionLink wants YOU to join our Sony Account Division to make an impact in their customer service operations** · As a **Customer Excellen ...
Director Customer Experience - Madison, United States - Neenah Foundry
Description
This senior position has the potential to be fully remote based on qualifications and location or here in Neenah, WI.
In this role, the Director of Customer Experience will lead the effort to enhance and improve the Inside Sales and Customer Service teams for the Infrastructure Solutions group.
The Director of Customer Experience has responsibility for day to day management of the Inside Sales and Customer Service teams as well as the strategy to optimize our customer's experience.
This is a collaborative role; and will collaborate closely with people at all levels of the organization, to align inside sales and customer service with the company's overall strategy and goals.
Salary starting at 120k depending on experience and capabilities.Essential Functions
Job duties may change over time and additional job functions may become essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Define and lead the inside sales and customer service activities. Ensure system for prompt and accurate entry of orders and reliable feedback to customers and partners.
Maintain regular contact with key customers, outside sales force, and support organization.
Track and identify market conditions, competitor pricing and service, and customer needs. Use this information to build goals, strategies, and action plans to increase profitable sales.
Lead, train and develop sales team and provide the tools and processes to generate quotes, offers and business proposals which meet the company guidelines and schedule of approvals.
Develop and report performance metrics for the business including project pipeline growth and revenue generation activities.Drive the utilization of the CRM tool Salesforce for pipeline management.
Develop demand plan and orders/sales forecasts for internal communication as part of forecasting and planning processes.
Interface for cross selling and cross business sales opportunities through other divisions in the organization.
Support customer service team in addressing customer complaints and resolving problems.
Oversee customer service procedures, develop and measure attainment to customer service KPI's.
Escalate customer issues internally as needed to internal stakeholders.
Inform, educate, and inspire people to reach their professional goals.
Create, promote, and foster an organizational environment that values development, diversity, and growth opportunities for all employees.
Oversee the maintenance KPIs and develop dashboard reporting for all levels in the business.
Provide ongoing leadership and support to the organization's succession efforts.
Conduct analyses to identify and define present and future customer needs and opportunities for differentiation in the marketplace.
Expected Areas of Competence (KSAs)
Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of the audience's needs.
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
Has a strong and positive work ethic, inspires others, and models the behaviors of delf-motivation, proactive problem solving, continuous improvement and customer focus.
Flexible and detailed organization skills.Highly motivated.
Leadership and Team building skills:
build, train and develop the team.
Demonstrated ability to be an effective communicator with logical, organized, and tactical verbal, written, listening and presentation skills. Outstanding interpersonal skills.
Demonstrated ability of strong analytical skills and can assist in identifying and providing solutions to complex issues.
Excellent leadership and organizational skills, ability to create and execute a business plan
Excellent computer skills for the MS Office Suite of software, online competency in social media and familiarity with CRM and sales related business software.
Ability to think strategically and make sound business decisions.Education and Experience Requirements
High School Diploma required. Bachelor's degree preferred.
5- 10 years of related work experience leading inside sales or customer service teams
Physical Requirements
Sedentary work.
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
The worker must be able to access, analyze and otherwise work with, enter information stored in or obtained through the company's computer system, and to communicate effectively with co-workers and third parties who have business dealings with the Company's Human Resources operations.
Travel Requirements25% travel is anticipated with this position.
Candidates for positions with NEI, Neenah Foundry Company and its subsidiaries must be legally authorized to work in the United States.
Verification of employment eligibility will be required at the time of hire. All offers of employment will be conditioned upon successful completion of a post-offer, pre-hire background check and drug screen. Visa sponsorship is not available for this position.NEI, including Neenah Foundry Company and its subsidiariesis an equal opportunity employer and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability status or national origin.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)#J-18808-Ljbffr
Director Customer Experience professionals in Madison
-
Jasmine Lutz
Student at University of Wisconsin-Madison