- History of creating and driving a consultative and service-oriented culture
- Operations experience which will allow you to maintain an in-depth working knowledge of the client's systems and processes as a basis for a continuously innovated customer experience roadmap
- Ability to partner with the management team to align customer service policies and systems with overarching company objectives.
- Experience from the design to the execution all product, policy and competency trainings
- Ability to develop, review and report out of all KPI's related to the customer experience along with strong data analytics experience
- Team builder- attracting, coaching and developing a high performing team
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Customer Experience Associate
4 days ago
Chick-fil-A | Madison & Ridgeland Madison, United States**Our Customer Experience Associate position gives a unique opportunity for those stay at home parents with school age children, retirees, college students, or home schooled high school students to work a flexible schedule in a fun environment.** · **Our Customer Experience Assoc ...
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Director of Customer Experience
3 weeks ago
Viking Masek company Madison, United StatesJob Summary: · The Director of Customer Experience (CX) is responsible for leading and managing the overall customer experience strategy and ensuring the delivery of exceptional service throughout the organization. This role will develop and implement initiatives to enhance custo ...
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Customer Experience Representative
3 weeks ago
The QTI Group Madison, United States**Customer Experience Representative** · **LOCATION:** Madison, WI **Summary:** Join a large, and growing trade association based in Madison, WI as a Customer Experience Representative. In this role you'll provide support to members and customers by providing technical support, ...
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Customer Experience Specialist
1 week ago
360boothmke Madison, United StatesCustomer Experience Specialist | 360BOOTHMKE · Customer Experience Specialist · Sales · Job Description · We're seeking a talented and outgoing individual to join our team as a Customer Experience Specialist. As a Customer Experience Specialist and Photo Booth operator, you'l ...
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Customer Experience Specialist
1 week ago
Russ Darrow Group Madison, United StatesCustomer Experience Specialist Madison, WI Part Time The automobile business is ever changing and we are leading the way. We have a few positions open within our Customer Experience Specialist Team. · This position ensures the complete satisfaction of our guests. Welcomes them, ...
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Customer Experience Specialist
5 days ago
Russ Darrow Group Madison, United StatesCustomer Experience Specialist · Madison, WI · Part Time · The automobile business is ever changing and we are leading the way. We have a few positions open within our Customer Experience Specialist Team. · This position ensures the complete satisfaction of our guests. Welcome ...
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Associate Director, Customer Experience
3 weeks ago
AbbVie Madison, United States**Associate Director, Customer Experience - CNS** · CAROUSEL_PARAGRAPH · Madison, United States of America · Marketing · Abbvie ** Share Job** · ** Job Description** · **About AbbVie** · AbbVies mission is to discover and deliver innovative medicines that solve serious hea ...
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Customer Experience Specialist- Remote
1 week ago
Pearson Lanka Madison, United Statesease click here: · Pearson ** Pearson Customer Experience Specialist- Remote Madison , Wisconsin Share this job · * share by email** · **Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 2 ...
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Planning Specialist, Customer Experience
5 days ago
Terminix International Company, L.P. Madison, United StatesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job function Customer Experience, Planning ...
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Customer Experience Advocate
3 weeks ago
ESKER INC Middleton, United States: Job Overview · The CX Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relationships with 20+ customers, maintaining deep knowledge of how customers use Esker products and suggesting how customers ...
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Customer Experience Advocate
3 weeks ago
Esker Inc Middleton, United States: Job Overview · The CX Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relationships with 20+ customers, maintaining deep knowledge of how customers use Esker products and suggesting how customers ...
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Customer Experience Advocate
3 weeks ago
Esker Inc Middleton, United States: Job Overview · Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. · The CX Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relati ...
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Associate Customer Experience Advocate
3 weeks ago
Esker Inc Middleton, United States: Job Overview · The Associate CX Advocate transitions customers to Esker's Customer Experience services after solution implementation. Incumbents learn about customer needs, facilitate critical first interactions with new customers, and establish how Esker can best support them ...
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Associate Customer Experience Advocate
3 weeks ago
Esker Inc Middleton, United States Full time: Job Overview · The Associate CX Advocate transitions customers to Esker's Customer Experience services after solution implementation. Incumbents learn about customer needs, facilitate critical first interactions with new customers, and establish how Esker can best support them ...
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ServiceNow Madison, United States**Senior Solution Sales Executive, Customer Experience Solutions** · 25 West Main Street, 5th Floor, Madison, Wisconsin, United States · Employees can work remotely · Full-time · Work Persona: Remote · Region: AMS - North America and Canada · Employee Type: Regular · **Com ...
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ServiceNow Madison, United States**Senior Solution Sales Executive, Customer Experience Solutions** · * 25 West Main Street, 5th Floor, Madison, Wisconsin, United States · * Employees can work remotely · * Full-time · * Work Persona: Remote · * Region: AMS - North America and Canada · * Employee Type: Regular · ...
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Customer Experience Representative
3 weeks ago
NORD Drivesystems Waunakee, United StatesThe Job: · We are currently looking for aCustomer Experience Representativeto join ourCustomer ExperienceDepartment.Our Customer Experience Team operatesMonday – Friday from 8:00 AM - 5:00 PM. · Benefit from a comprehensive 12 week training program and collaborative working env ...
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Customer Experience Engineer
3 weeks ago
NORD Drivesystems Waunakee, United StatesThe Job: · We are currently looking for aCustomer Experience Engineerto join ourCustomer ExperienceDepartment.Our Customer Experience Team operatesMonday - Friday from 8:00 AM - 5:00 PM.Great opportunity for new graduates - Benefit from a comprehensive 12 week training program a ...
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Customer Experience Intern
2 weeks ago
NORD Drivesystems Waunakee, United StatesWe are currently looking for aCustomer Experience Internto join ourCustomer Experience Department for the summer · Your duties would include: · Receiving, processing, and confirming customer orders · Pricing custom gearmotor solutions for customers · Providing excellent servic ...
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Delivery Driver 1st shift
1 week ago
Staples, Inc. Madison, United States6:00am - 2:30pm/ Monday - Friday · Staples is business to business. You're what binds us together. · When joining our Supply Chain team, you can feel right away that people are at the heart of what we do. You'll be surrounded by a team who is looking to make an impact on our cus ...
Director Customer Experience - Wisconsin, United States - Misura Group
Description
The Business:
Our client is a building materials distribution leader based in the heart of the Midwest with a national presence. They generate $450m million in revenue through organic growth while maintaining a humble, family-first, outdoor enthusiastic culture. They are on a high growth trajectory. Their building material customers sell to custom residential builders and remodelers. Reap the benefits of a thriving ESOP program and projected strong sales growth via entry and development of new markets.
The Opportunity:
We are actively seeking a Director of Customer Experience to ensure the customer experience is superior throughout the entire customer life journey. As an agent of change you will play a role in shaping and implementing customer experience strategy along with related technology and methodology. Reporting to the VP of Sales, your role will require a strong background in customer service/inside sales operations along with a passion for creating a consultative and service-oriented culture.
What you will need to be successful:
Who we are:
Misura Group is an executive recruiting firm dedicated to the lumber and building materials industry. Our Vision is to empower leaders to build successful teams in the Building Materials industry through innovative talent solutions. Our Mission is to create opportunities for powerful growth by inspiring leaders to hire smarter.
Why work with us:
Our clients trust Misura Group and our depth of industry knowledge to provide strong talent as the foundation for their overall company strategy. We only collaborate with companies that have strong leadership, entrepreneurial spirit, and a team-first culture.
We believe in building relationships, not filling a job. We align your skills and experience with opportunities where you can make an impact. We consider your personal and professional goals while also focusing on maintaining a healthy work-life balance.
"I had a great experience with the entire Misura Group team They had a great understanding of the company, where it currently was and where they wanted to go. By taking time to learn about my goals (both personal and professional) they did an outstanding job making sure the company culture was a solid fit and that they were creating a connection that would provide mutual benefits." – Placed Candidate, Building Materials Manufacturing Industry.
Director Customer Experience professionals in Madison
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Jasmine Lutz
Student at University of Wisconsin-Madison