- Manage and deepen relationships with 20+ assigned accounts; meet commitments according to the appropriate Customer Experience Engagement Program; use experience and judgement to take care of customers and strengthen relationships.
- Provide a customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services.
- Work with internal support and Professional Services teams to address customer needs; troubleshoot issues that arise in the course of configuring solutions.
- Maintain customer interaction and task assignment documentation.
- Reach out and collect feedback from assigned accounts; share feedback with relevant teams to improve the customer experience and influence future product releases.
- Measure customer utilization of installed solutions using established procedures.
- Learn how assigned accounts use Esker solutions; help customers maximize process efficiency; suggest how customer can best use solutions.
- Maintain knowledge of current Esker solutions to suggest how customers can use upgrades and improvements.
- Recommend and support implementation of processes that improve team efficiency and customer satisfaction.
- Perform complex configuration changes and build reports.
- Bachelor's degree or 2+ years equivalent experience
- Strong professional communication
- Time management
- Moderate technical skills to perform configurations
- Strong Microsoft Office product experience
- Experience using Salesforce or another ERP platform
- Resourcefulness and problem solving
- Strong customer and account management experience
- 2+ years in customer service, customer training, or account management
- Management of multiple customer accounts simultaneously
- Work in a professional team setting
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Customer Experience Advocate
1 week ago
Esker Inc Middleton, United States: Job Overview · The CX Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relationships with 20+ customers, maintaining deep knowledge of how customers use Esker products and suggesting how customers ...
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Customer Experience Advocate
1 week ago
ESKER INC Middleton, United States: Job Overview · The CX Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relationships with 20+ customers, maintaining deep knowledge of how customers use Esker products and suggesting how customers ...
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Customer Experience Advocate - Middleton, United States - Esker Inc
Description
:Job Overview
Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.
The CX Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relationships with 20+ customers, maintaining deep knowledge of how customers use Esker products and suggesting how customers can improve efficiency. Customer Experience Advocates usually support one Esker platform.
Key Tasks/Duties:
Education Requirements:
Essential Experience:
Compensation details: Yearly Salary
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