Managed Services - Madison, United States - Nordic

Nordic

Verified Company

Madison, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Make a difference. Be happy. Grow your career.

The Analyst - Managed Services provides Epic EHR design, build, testing, and troubleshooting services for Nordic clients.

KEY RESPONSIBILITIES
The Analyst - Managed Services will be responsible for, but not be limited to:

Fulfilling system requests from customers and translating needs into detailed requirement specifications
Monitoring issue queues, triaging for urgency and appropriate actions, then taking actions or assigning to other team members as appropriate
Performing analysis of workflows and system setup, and system audits as necessary including coordinating system upgrades and testing
Accurately, completing uptodate documentation in relevant ticketing system(s), regarding requests processed and incidents solved while also providing updates to clients directly as needed
Working on projects that may be assigned on and hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
Adapting own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most important priorities
Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers

SKILLS AND EXPERIENCE

Postsecondary education or equivalent experience, required
Must demonstrate and embody Nordic's maxims
Excellent communication skills, written and verbal
Strong attention to detail and ability to organize
Must be able to work independently, as well as within a team environment
Customer service experience and prior knowledge and experience in Healthcare IT and ITIL processes, preferred
Comfortable identifying and advocating for process improvements and willingness to lead improvement efforts

ADDITIONAL DETAILS

Working in Madison, WI is not required but preferred. Trips to the Nordic Home Office in Madison, WI will be expected
Ability to take oncall rotations outside of core business hours, including nights and weekends
Ability to travel up to 10%