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Norwich

    IT Support Technician - Norwich, United States - I-M Technology

    I-M Technology
    I-M Technology Norwich, United States

    3 days ago

    Default job background
    Description
    This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions.

    We are seeking an IT Support Technician to join our Client Support Group

    Here's what we are looking for (skills) -
    • Passion for teamwork, continuing education, problem-solving and exceptional customer service
    • A computer techie with a great personality and the desire to work hard.
    • 3 Years experience within the MSP industry providing IT support.
    • Great people and customer service skills.
    • Experience with RMM tools and PSA.
    • Microsoft Certifications preferably MCP in Azure, 365, Server 2016/2019.
    Here is what you'll be doing (duties) -
    • Handling client support requests, remote or on-site at their offices
    • Onboarding new clients and following our best practices.
    • Using and improving client documentation.
    • Assisting with client projects i.e. server upgrades, wireless deployments etc.
    Here is what we provide you with (benefits) -
    • Competitive starting salary based on experience
    • 401k with company match
    • Health insurance with company contribution
    • 5 weeks PTO (available after 90 days)
    • Birthday off
    • Performance bonuses
    • Paid training and certification program and incentives
    • Use of company provided shared vehicles and tools
    • Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear
    • An upbeat, successful, and motivated team to work with
    Please include a cover letter.
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