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    Desktop Support Technician - Norwich, United States - Murtech

    Murtech
    Murtech Norwich, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDesktop Support TechnicianPay Rate: $ /HR W2 during contract period; Increase to $25/HR upon hireHours: Monday-Friday, 8am-5pmLocation: Norwich, NY 13815Duration: Contract-to-Hire Description:
    • Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
    • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
    • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
    • Back up and burn end user data.
    • Assist in developing and documenting improvements to current processes.
    • Assist other coworkers in resolution of end users' technical issues across the program.
    • Assist Site Leader in the execution of established processes and escalations.
    • Ability to handle multiple projects
    • Experience working in enterprise environment.
    Skills:
    • Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
    • Comfortability with face to face interactions as will be required to provide technical support to end users in-person at the customer's site
    • Experience PC/laptop Deskside support | Break/Fix Support | Install, Move, Add, Configure "IMAC"
    • CompTIA A+ certification is a plus
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