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Desktop Support Technician - Groton, United States - Select Source International
Description
Job DescriptionJob Description
Job Title:
Desktop Support Technician
Location :
Groton/New London, CT 06340
Duration:
12+ Months
Job Description:
You will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:
Provides support for software, hardware and networking support for desktops, laptops, and servers
Provides maintenance and support on legacy products
Supports Core, server products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers, and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers, and client approved applications
Ensures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
Company Description Select Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998.
SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.
Company Description
Select Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998.
SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.
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