Jobs
>
New York City

    IT Operations Manager - New York, United States - Fanatics

    Fanatics
    Fanatics New York, United States

    5 days ago

    Default job background
    Description
    Job Description

    As the IT Operations Manager, you will lead and oversee the daily operations of our service desk and on-site team while actively providing technical support to end-users. This role requires a strong blend of leadership, technical expertise, attention to detail and hands-on problem-solving skills. You will create process and procedure to standardize, measure and improve our overall service delivery. This position offers an exciting opportunity to lead by example, mentor team members, and contribute to the smooth operation of our IT support services. At Fanatics Collectibles, we believe everyone is a collector and our goal is to build a strong, cohesive support team that delivers on the Fanatics' mission of the total fan experience.

    Responsibilities:
    • Team Leadership: Lead, mentor, and coach a team of help desk technicians, providing guidance, support, and ongoing training to ensure high performance and professional growth.
    • Technical Support: Roll up your sleeves and actively engage in providing technical support to end-users, troubleshooting hardware, software, and network issues, and resolving escalated tickets in a timely manner.
    • Ticket Management: Oversee the help desk ticketing system, ensuring tickets are assigned, prioritized, and resolved according to service level agreements (SLAs). Monitor ticket queues, escalate unresolved issues, and track resolution times to meet performance metrics.
    • Process Improvement: Continuously evaluate help desk processes and procedures to identify areas for improvement. Implement best practices, automation tools, and workflow optimizations to enhance efficiency and service quality.
    • Customer Satisfaction: Maintain a customer-centric approach to service delivery, ensuring positive interactions with end-users and stakeholders. Gather feedback, address concerns, and implement solutions to enhance the overall user experience.
    • Documentation and Knowledge Management: Develop and maintain a knowledge base of common issues, solutions, and troubleshooting techniques. Ensure documentation is up-to-date, accessible to team members, and used to facilitate efficient problem resolution.
    • Vendor Management: Coordinate with external vendors and service providers to resolve technical issues, procure hardware/software, and escalate complex problems as needed. Manage vendor relationships, contracts, and service agreements to ensure compliance and value for the organization.
    Qualifications:
    • Bachelor's degree in information technology, computer science, or related field (preferred).
    • Proven experience (10 years) in a hands-on help desk management role, with demonstrated leadership and technical support skills.
    • Proficiency in troubleshooting hardware, software, and network issues across various platforms (Windows, macOS, Linux).
    • Experience with help desk ticketing systems (e.g., Jira Service Management) and remote support tools.
    • Excellent communication skills, both verbal and written, with the ability to effectively interact with diverse end-users and stakeholders.
    • Strong organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment.
    • Leadership qualities such as integrity, accountability, empathy, and a collaborative mindset.
    • High curiosity - proactively seeking to learn more and 'connect the dots' for better solutions.
    • Clear and optimistic vision for what can be. Proven ability to execute with urgency and pragmatism in the current environment.
    About Us

    Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.

    As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

    About the Team

    Fanatics Collectibles is a leading licensor, producer, designer, and seller of physical and digital trading cards, sports memorabilia, and other digital assets for entertainment and sports properties globally, as well as a manufacturer of physical and digital trading cards. It has secured exclusive licensing arrangements with major national professional sports leagues, including the MLB, NFL and the NBA, and related players associations, to produce physical and digital trading cards and other collectibles.

    Fanatics Collectibles also has partnerships with a number of individual international sports teams and leagues, as well as owners of other entertainment properties granting similar exclusive rights. Fanatics Collectibles recently announced Fanatics Live, expected to launch later in 2023, which will focus on transforming the digital shopping experience through personality-driven content and entertainment.
  • Dupont

    Operations Lab Manager

    1 week ago

    Dupont Newark, United States OTHER

    En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...

  • Marriott International, Inc

    Operations Manager

    3 days ago

    Marriott International, Inc New York, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** W New York - Times Square, 1567 Broadway, New York, New York, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **JO ...

  • Weill Cornell Medicine

    Operations Manager

    5 days ago

    Weill Cornell Medicine New York, United States

    **Title**:Operations Manager**: · Title: Operations Manager · Location: Upper East Side · Org Unit: Simulation Program · Work Days: Monday-Friday · Exemption Status: Exempt · Salary Range: $94, $114,800.00 · - As required under NYC Human Rights Law Int Salary range for this role ...

  • Doceo

    Operations Manager

    6 days ago

    Doceo York, United States

    **Job Overview**: · **Responsibilities**: · **-**Strategic Planning: Develop and implement strategic plans to optimize warehouse operations, improve efficiency, and reduce costs. · - Process Improvement: Continuously analyze existing processes and identify areas for improvement. ...

  • Pappardella

    Operations Manager

    1 day ago

    Pappardella New York, United States

    Job Overview: · An iconic Italian Restaurant established in 1983, and located on the UWS is seeking a talented Operations/Finance Manager. We are busy serving our favorite neighbors, friends and visitors alike, with consistent, warm and delicious service. · **Responsibilities**: ...

  • Arrive

    Operations Manager

    5 days ago

    Arrive New York, United States

    Operations Manager · **TITLE**: Operations Manager · **HOURS**: Full-Time · **LOCATION**: New York, New York · **COMPENSATION**: Salary · **Arrive** is changing the way wellness works. We operate as a co-working fitness + wellness space with an elite team of members that rent spa ...

  • Mēdüzā Mediterrania - New York

    Operations Manager

    6 days ago

    Mēdüzā Mediterrania - New York New York, United States

    Introducing Mēdüzā Mediterrania, an extraordinary culinary journey inspired by the timeless allure and captivating essence of the Mediterranean. At Mēdüzā, time slows as vibrant Mediterranean traditions blend with old-world habitats. We dedicate every moment to celebrating the be ...

  • MCR Hotels

    Operations Manager

    14 hours ago

    MCR Hotels New York, United States

    **Operations Manager**: · The Royalton Hotel, 44 W. 44th St, New York, New York, United States of America Req #6067 · Tuesday, April 16, 2024 · The **Operations Manager at The Royalton Hotel** is responsible for the overall duties of the Housekeeping and Front Office operations. ...

  • TL Jackson Construction, Inc

    Operations Manager

    6 days ago

    TL Jackson Construction, Inc York, United States

    **About Us**: · T. L. Jackson Construction ("TLJ") & General Construction Services ("GCS") are owned and led by Jed Beckman, President, and Amy Beckman, Controller. The Beckmans started GCS in 2019 and acquired TLJ in 2021. The company is headquartered in Loganville, Pennsylvania ...

  • Crunch Fitness Corporate

    Operations Manager

    3 days ago

    Crunch Fitness Corporate New York, United States

    **Benefits/ Perks**: · - Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more · - Competitive compensation plan plus Bonus potential · - Complimentary CPR/AED Re-certifications · - Benefits including group health i ...

  • EquipSystems LLC

    Operations Manager

    5 days ago

    EquipSystems LLC New York, United States

    **THE COMPANY**: · EquipSystems is the leading provider of deep cleaning, disinfection, and reporting services for healthcare equipment. Our clients include hospitals, hospital systems, nursing homes, ambulatory surgery centers, and dialysis centers. We have offer opportunities i ...

  • Amazon Services LLC

    Operations Manager

    13 hours ago

    Amazon Services LLC York, United States

    3+ years of employee and performance management experience · - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience · - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays · Our WW Operations network delivers million ...

  • Hilco Global

    Operations Manager

    4 days ago

    Hilco Global New York, United States

    Job Description: · IPv4.Global by Hilco Streambank is continuing to disrupt the IPv4 market. We need someone to lead our operations team. This person will oversee our team of Transfer Analysts as they support clients in completing IP address transactions, and maintaining our 10/1 ...

  • Newark SpringHill Suites by Marriott

    Operations Manager

    5 days ago

    Newark SpringHill Suites by Marriott Newark, United States

    Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? **Tharaldson wants you** · - We provide a friendly, professional place to work and have fun, with opportunities for advancement and ca ...

  • Emigrant Bank

    Operations Manager

    4 days ago

    Emigrant Bank New York, United States

    **Position: Operations Manager** · **Department: American Skin Association** · **Reports To: Executive Vice President** · **Employment Status: Full-Time** · **Office Location: Midtown, New York City (On-Site)** · **Job Summary** · American Skin Association, a 501(c) 3 non-profit ...

  • BlueNova Industries

    Operations Management

    5 days ago

    BlueNova Industries North York, United States

    In April 2025, the new thermal bath in Bad Dürkheim will open, which will be attached to the successful leisure pool Salinarium. The Salinarium currently welcomes approximately guests annually and offers an attractive indoor and outdoor pool. In addition, there will be a spacious ...

  • ABC News

    Manager, Production Operations

    6 days ago

    ABC News New York, United States

    **Job Title**: Manager, Production Operations - Studios · **Job Summary**: ABC News is seeking a Manager of Production Operations for our cutting-edge Studios division We're seeking a passionate individual to spearhead operational and technical excellence, driving forward our div ...

  • Marriott International, Inc

    Rooms Operations Manager

    14 hours ago

    Marriott International, Inc New York, United States

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** W New York - Union Square, 201 Park Avenue South, New York, New York, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Managemen ...

  • New York Post

    HR Operations Manager

    3 days ago

    New York Post New York, United States

    HR Operations Manager · Every day, the most powerful and influential people in the most powerful and influential city read the New York Post. From our digital network, which reaches over 85 million viewers per month, to our daily print editions seven days a week, our iconic media ...

  • Gemological Institute of America

    Manager, Security Operations

    5 days ago

    Gemological Institute of America New York, United States

    Manager, Security Operations (New York) · Purpose of Role · Responsible for leading the physical security program in New York and ensuring that it is constantly reviewed and effectively implemented. This position serves a key role in the development and execution of security stra ...