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    Desktop Support Specialist - Durham, United States - Convergenz

    Default job background
    Technology / Internet
    Description

    Convergenz is looking for a Desktop Support Specialist to join us and our client in Durham, NC on a long term contract.

    This position is 100% onsite (Mon-Fri).

    This process requires candidates to be US Citizen as it requires a Federal Clearance

    Our ideal candidates possess the following experience:

    • Provides first and second level phone support for end users
    • Knows how to install and service windows 10/11 computers.
    • Know how to image computers
    • Resolve questions regarding issues with many O365 software applications.
    • Record all user inquiries and their resolutions as well as service requests in help desk ticketing system (ServiceNow).
    • The ability to multitask and to Monitor, track system software related inquiries forwarded to tier 3 support for resolution.
    • Provided PC and mobile support to resolve client issues.


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