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customer service specialist
2 weeks ago
Randstad Indianapolis, United Statescustomer service specialist. · + indianapolis , indiana (remote) · + posted april 11, 2024 · **job details** · summary · + $18 - $21.05 per hour · + temporary · + associate degree · + category business and financial operations occupations · + referenceAB_4512096 · job details · T ...
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Client Services Specialist
1 week ago
The LaSalle Group Indianapolis, United StatesLaSalle Network is currently partnered with one of the nation's leading Revenue Cycle Management companies in the Indianapolis area. Our client is hiring a Client Services Specialist to support their growing business and new clients. This is a brand new, state of the art facility ...
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Customer Service Specialist
2 weeks ago
Nanosonics Inc Indianapolis, United StatesJob DescriptionJob Description · JOB SUMMARY - Customer Service Specialist · Are you looking for a career opportunity where you can leverage your skills to help others? Do you have a passion for customer service with high attention to detail? Are you comfortable with learning new ...
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Customer Service Specialist
1 week ago
Rollins Indianapolis, United States** Customer Service Specialist** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO020536 Showing 1 location **Job Details** · **Description** · **$16.00 Per Hour** · **At Orkin, our purpose is to help protect the world where we live, work, and play.** ...
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Loan Servicing Specialist
1 week ago
First Business Bank Indianapolis, United States· Position at First Business Bank · Join the winning team at First Business Bank as the Loan Servicing Specialist · First Business Bank is a Top Workplaces USA company, learn more here. · At the heart of First Business Bank, we believe success comes down to putting people fi ...
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Retail Service Specialist
2 weeks ago
O'Reilly Auto Parts Indianapolis, United StatesO'Reilly Automotive E Us Hwy 136 [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas o ...
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Loan Servicing Specialist
1 day ago
First Business Indianapolis, United StatesJoin the winning team at First Business Bank as the Loan Servicing Specialist · First Business Bank is a Top Workplaces USA company, learn more · here · . · At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority — ...
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Customer service specialist
1 week ago
Randstad Indianapolis, United StatesThe main function of a call center/Customer Service Specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the ...
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Lead Service Specialist
1 week ago
Epiq Global Business Transformation Solutions, LLC Indianapolis, United StatesIt's fun to work at a company where people truly believe in what theyare doing · Job Description: · The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team member ...
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Specialist IT Service Delivery
2 weeks ago
REV Group Inc Indianapolis, United States**Specialist IT Service Delivery** · **Location:** Bristol, IN, US, 46507 · The Enterprise Service Delivery Specialist has the responsibility to implement, operate, and continuously improve the IT Service delivery throughout all of REV Group. The responsibilities of the IT Servi ...
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Food Services Specialist
1 day ago
U.S. Food and Drug Administration Indianapolis, United States** Food Services Specialist** · **Department of Veterans Affairs** · **Location** · 1 vacancy in the following location: · ** Relocation expenses reimbursed** · No · ** Telework eligible** · No · **Duties** · ** Summary** · The position is in the Department of Veterans ...
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Service Center Specialist
1 week ago
Xylem Indianapolis, United StatesWe're Hiring for a Service Center Specialist · If you are excited and passionate about helping #LetsSolveWater, consider joining our team today Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most ...
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Service Center Specialist
2 days ago
ittxylem Indianapolis, United StatesJob Details · We're Hiring for a Service Center Specialist · If you are excited and passionate about helping #LetsSolveWater, consider joining our team todayXylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving th ...
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Patient Service Specialist
2 days ago
Select Physical Therapy Indianapolis, United StatesOverview: · Patient Service Speicalist - Float · Indianapolis, IN · PRN · Job Description · When patients enter our centers we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both ...
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Customer Service Specialist
2 weeks ago
Now Courier Indianapolis, United StatesJob DescriptionJob Description · Principal Function: The Customer Support Specialist is responsible for providing customer service support, troubling shooting customer issues, utilizing service knowledge to drive recommendations, and escalates issues as necessary. · Essential Dut ...
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Patient Service Specialist
2 days ago
Select Medical Indianapolis, United StatesAre you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us a ...
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Customer Service Specialist
1 week ago
Pfeiffer Vacuum Indianapolis, United StatesSUMMARY · The Customer Service Specialist is responsible for coordinating all sales and service activities as well as interacting with customers on a professional level. This position works closely with senior management and carries out responsibilities in the following function ...
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Customer Service Specialist
6 days ago
Softcom Systems Inc Indianapolis, United StatesCustomer Service Executive · Location: Indianapolis, IN · Duration: 6+ Months · Start ASAP · Description: · Minimum Experience 2 + years · Working experience on Excel · Process Compliance · Customer Interaction · Customer Service, soft skills · Flair to customer support/ customer ...
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Service and Processing Specialist
1 week ago
City of Indianapolis and Marion County Indianapolis, United StatesThe purpose and mission of the Marion County Community Corrections Agency is to improve the lives of citizens in Marion County through community supervision, as an alternative to incarceration, utilizing evidence-based practices and comprehensive cas Processing Specialist, Proces ...
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Customer Service Specialist
2 weeks ago
Garage Door Doctor Indianapolis, United StatesWe seek a passionate and driven Customer Service Representative who can offer our customers an exceptional experience. The position being offered is Tuesday-Saturday. The ideal candidate should possess a background in service and have excellent communication, listening, and probl ...
Patient Access Services Specialist - Indianapolis, United States - Health & Hospital Corporation of Marion County
Description
Division:
Eskenazi Health Sub-Division:
Hospital Req ID: 20520 Schedule:
Full Time Shift:
Days Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County.
Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA StatusNon-ExemptJob Role SummaryThe Patient Access Services Specialist is dedicated to providing best first impressions for our patients, customers and physicians.
The Patient Access Services Specialist is responsible for the registration, referral coordination, and scheduling of visits for the department. This position manages complex appointment scheduling linking clinical visits, consults and ancillary services.Additionally, this position ensures that patients have all the necessary information regarding their coverage and benefits related to their visit, informs patients of their financial obligations, and directs uninsured/underinsured patients to financial counselors.
The Patient Access Services Specialist duties also include communications with multiple departments.Essential Functions and ResponsibilitiesResponsible for the scheduling of patient visits (including new, follow-up, cancellations and rescheduling requests)Obtains accurate patient information necessary for medical records, governmental requirements, billing and third-party payer needsValidates medical, demographic, insurance and financial data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of accurate appointmentsExplains pre-appointment preparation requirementsProvides patient education about coverage and liabilities; communicates possible payment obligations and personally connects patients to a financial counselor if neededPromotes collaboration and service center successFunctions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiencyMaintains accountability for accuracy of data collected and entered into systemsElectronically verifies patient's demographic and insurance informationParticipates in quality improvement processes as requested by supervisor/managerFollows cash handling policies and proceduresJob RequirementsAccredited Bachelors Degree; OR minimum one (1) year of experience in call center, patient registration, scheduling, office, banking, customer service or related medical field using computers required.
High School Diploma or equivalent required plus post-secondary education courses or certification in business, computers, (Word, Excel, etc.) and Office Management.
Associate's degree is preferred.Must complete outpatient registration program and pass with a score of 90% or higher Must pass annual competency exams as required Must maintain 95% accuracy on registration quality auditsKnowledge, Skills & AbilitiesDemonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e.
printers, scanners, electronic signature pads, copy machine, multi-line phone, etc.) required Excellent keyboarding/data entry skills requiredDetail-oriented and organized, with good analytical and problem solving abilityAbility to function independently and as a team player in a fast-paced environmentStrong written and verbal communication skills and excellent spellingAccredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community.As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.
