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Marquand

    Customer Service Specialist - Indianapolis, United States - Garage Door Doctor

    Garage Door Doctor
    Garage Door Doctor Indianapolis, United States

    1 week ago

    Default job background
    Description
    We seek a passionate and driven Customer Service Representative who can offer our customers an exceptional experience. The position being offered is Tuesday-Saturday. The ideal candidate should possess a background in service and have excellent communication, listening, and problem-solving abilities.

    If you enjoy interacting with people and are enthusiastic about exploring fresh opportunities for career advancement in a positive, fast-paced work environment, then we would like to hear from you Responsibilities:


    • Keep track of customer accounts and make updates with new account information as necessary
    • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
    • Work closely with the sales lead to stay up-to-date on service and product knowledge
    • Respond to customer inquiries, product and service questions, and customer complaints
    • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet or exceed all company standard KPIs
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Learn patterns of Excellence to
      Wow clients Qualifications:
    • Strong knowledge of customer interface and interaction
    • Excellent active listening, interpersonal, and communication skills
    • Must have graduated high school, received a G

    ED or equivalent Compensation:
    $33,000 - $45,000 yearly


    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet or exceed all company standard KPIs
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Learn patterns of Excellence to Wow clients
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