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Marquand

    Customer service specialist - Indianapolis, United States - Randstad

    Randstad
    Randstad Indianapolis, United States

    3 weeks ago

    Default job background
    Description

    The main function of a call center/Customer Service Specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Position is 6 to 8 months, 100% Remote and could be Temp To Hire for the right person. Qualifications:

    • Must have solid critical and logical thinking skills
    • Ability to investigate different issues
    • Extremely organized
    • Ability to multitask
    • Associates or Bachelors degree preferred but not required
    salary: $18 - $21.05 per hour
    shift: First
    work hours: 8 AM - 5 PM
    education: Associate

    Responsibilities
    • Investigating different issues as they come in, will need to be able to connect information with data
    • Fielding incoming calls form sites and doctors where clinical trials are taking place
    • Looking out for alerts and contacting sites and drs with any unusual tests
    • Query resolutions that were submitted with patient samples
    • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
    • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
    • Refer unresolved customer grievances to designated departments for further investigation.
    • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    Skills
  • Customer Service
  • Inbound Calls
  • Critical Thinking
  • Analytical Thinking
  • Organizational Skills
  • Microsoft Office
    • Qualifications
  • Years of experience: 2 years
  • Experience level: Experienced
    • Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Applications accepted on ongoing basis until filled.
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