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Zeeland

    Patient Service Representative - Zeeland, United States - Corewell Health

    Corewell Health
    Corewell Health Zeeland, United States

    1 week ago

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    Description

    Job Summary:
    Provides clerical support to assist in the delivery of quality health care services.


    Essential Functions:
    Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.


    Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports.

    May need to document patient phone call in EHR for call routing/resolution.

    Performs patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration


    Performs patient check-out:
    schedules follow-up appointments or confirms future appointments.

    Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning.


    Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.


    Qualifications:
    Required High School Diploma or equivalent

    Preferred Vocational/Technical One year certificate from college or technical school (based on Corewell Health entity and department).


    Physical Demands:
    Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs

    Waist to Waist > 5 lbs: Seldom up to 10 lbs

    Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

    Waist to Overhead > 5 lbs: Seldom up to 10 lbs

    Bilateral Carry > 5 lbs:
    Seldom up to 10 lbs

    Unilateral Carry > 5 lbs:
    Seldom up to 10 lbs

    Pushing Force > 5 lbs:
    Seldom up to 20 lbs

    Pulling Force > 5 lbs:
    Seldom up to 15 lbs


    Sitting:
    Frequently


    Standing:
    Occasionally


    Walking:
    Occasionally


    Forward Bend - Standing:
    Seldom


    Forward Bend - Sitting:
    Occasionally


    Trunk Rotation - Standing:
    Seldom


    Trunk Rotation - Sitting:
    Occasionally


    Squat:
    Seldom


    Stair Climbing:
    Seldom

    Reach - Above Shoulder: Seldom

    Reach - at Shoulder or Below: Seldom


    Handling:
    Occasionally


    Forceful Grip > 5 lbs:
    Seldom

    Forceful Pinch > 2 lbs:
    Seldom


    Finger/Hand Dexterity:
    Frequently

    Visual Acuity 1[None = No; Seldom = Yes]: Seldom

    #nonclinicalwest

    Primary Location

    SITE - Zeeland Hospital Felch - Zeeland

    Department Name

    Admitting And Registration - Zeeland

    Employment Type

    Part time

    Shift

    Evening (United States of America)

    Weekly Scheduled Hours

    24

    Hours of Work

    4 p.m. - 12:30 a.m.

    Days Worked

    Monday to Friday

    Weekend Frequency

    N/A

    CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

    Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community.

    We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

    We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.


    Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.


    An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.

    As a health system, we advocate for equity as we care for our patients, our communities, and each other.

    From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

    We invite those that share in our commitment to join our team.

    You may request assistance in completing the application process by calling


    People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.

    Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members.

    Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.
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