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Customer Support Manager - Schaumburg, United States - Motorola Solutions
Description
Company OverviewAt Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play.
Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.
At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.Department Overview
Our people are on the front lines of our organization, building strong, long term business relationships and promoting our products and services to our valued customers.
Job Description
In this challenging and rewarding role you will have full responsibility for a portfolio of State and Local government customers across your stated territory.
Using your expert customer service skills and the wealth of historical knowledge that will surround you on this team, you will ensure customer satisfaction during the delivery of Motorola's Lifecycle Services (LCS) products to State & Local government customers.
If you have passion and an internal drive to succeed, can self motivate and want to be part of a global organization that truly makes a difference, then we want to hear from you.
This position is field based in Western Pennsylvania - you will work from a home office and participate in team meetings or travel as needed, therefore it isessential that you live within the territory
to be considered.
In return, we offer excellent rates of pay and benefits, as well as, a collaborative and rewarding working environment where we never stop learning.
The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola's Lifecycle Service products.
The CSM manages government contracts with responsibility for successful delivery of Service products for Local government customers.Manages the relations with external partners responsible for delivering Service products to customers.
Responsible for contract renewals, proposals, accurate forecasting, development of Statements of Work, and meeting P&L and receivables goals, overseeing contract P&L performance including meeting Service billing and cost performance goals.
Responsible for marketing sophisticated integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams.
The CSM is responsible for the development of service account plans and profiles, goals and strategies within assigned accounts.Major emphasis includes developing customer relationships that will position Motorola Solutions for service growth throughout the designated customer base (Western Pennsylvania).
The CSM MUST be willing to travel throughout the designated region 25% or more of the time.Main Responsibilities:
Relationship Management
Contract Renewals
Proposals
Accurate Forecasting
Statements of Work
Compliance (Governmental and Motorola contracting requirements and procedure)
P&L Performance
Working To Targets / Goals
Candidate Requirements:
This role requires a solid working knowledge of Microsoft and Google applications
3-5 years of experience in Customer Account Management role within a highly technical environment
Knowledge of Motorola RF radio systems, products, and/or services would be an advantage
#LI-CC1
Basic Requirements
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
3+ years of experience in one of the following: Radio Network Support, Customer Support, Systems Management, Field Support, Sales Support, Account Management, Finance or Sales
Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our
U
S Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
9 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
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