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    Technical Support Manager - Chicago, United States - Moody Bible Institute

    Moody Bible Institute
    Moody Bible Institute Chicago, United States

    1 week ago

    Default job background
    Full time
    Description

    ***SIGN-ON BONUS***

    Under the direct supervision of the Director of Engineering and Support and Assistant Director of Engineering and Support, to effectively manage the support team and maintain all studio, audio network and program delivery systems and provide direct Information Technology and computer support assistance to Moody Radio's Chicago radio operations. Further, to assist with developing the long-term vision for technical support operations - how we catalog existing equipment, set dates for maintenance, workflows, network maps, monitoring software, etc.

    Essential Functions

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

  • Oversee and directly manage the work assignments of the Chicago Technical Support staff, creating and maintaining a team approach for resolving all Radio Operation's technical needs.
  • Manage and provide oversight for the complete IT-based radio systems infrastructure of Moody Radio's on-air operation systems leading to reliable service and to develop proper back up and contingency plans to ensure a consistent, uninterrupted sound for all broadcast systems.
  • Manager will be responsible for the Axia audio network routing system within the Chicago radio facilities. This includes interfacing with the Operations and Production Services department to maintain the smooth operation of all audio routing between studios and through the airchain to uplinks and transmitter sites.
  • Manage and maintain all broadcast related IT computers and system equipment in the Moody Radio operations. Secondarily, as workload permits, the manager and team will provide office-related computer support in conjunction with MBI Information Technology Systems computer technicians.
  • Manager will ensure that the technical support team provides effective and satisfactory technical support for owned and operated radio stations including satellite program delivery, automation and local Axia audio network troubleshooting.
  • Be available on an on-call basis for emergency repairs.
  • Perform other duties as assigned.

    • Minimum Requirements

  • Excellent written and oral communication skills.
  • 3-5 years of radio station or network operations experience
  • Computer science background
  • Authorized to work in the US legally without sponsorship

    • Preferred Requirements

  • IT Networking knowledge in broadcast environment
  • Radio Studio Maintenance Experience
  • Systems management Experience

    • Work Environment/Conditions

    Moody Bible Institute is a Christian-based Higher Education and Media Ministry. We exist to equip people with the Truth of God's Word. If you are mission-minded, and have a servant's heart, join us as we look to further impact the Kingdom of God.

  • Work environment type: Standard office environmentRadio/Audio Studio environmentField work/offsite (varies)
  • Equipment/technology used: FaxPhoneCopierComputer IT SwitchesDigital audio mixing, processing, signal routing
  • Physical Requirements: StandingSittingBending Lifting up to 50 lbs.Typing
  • Work hours/Shifts: Generally, M-F 38.75 hours per week, but position demands on-call hours as assigned
  • Travel: Up to 25% as needed

    • Additional Information

    Moody Bible Institute is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Candidates must align with MBI's Christian identity. Employees are expected to sign a Statement of Faith and adhere to the Community Standards.

    We comply with all applicable laws pertaining to nondiscrimination on the basis of race, color, national origin, sex, age, disability, and any other applicable legally protected category. As a religious institution, we have the right to, and do, require that employees hold beliefs consistent with our Doctrinal Statement and conduct themselves in a manner consistent with our religious beliefs, as explained in our Community Standards.

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