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    Technical Support Specialist - Madison, United States - Randstad Digital

    Randstad Digital
    Randstad Digital Madison, United States

    3 weeks ago

    Default job background
    Description

    Onsite or Remote? :
    Must be local to the Madison area and will be required to work onsite 50% of the time. Rotating week onsite, week remote. Onboarding and training will be onsite the first 2-3 weeks depending on experience.

    Additional details :
    Candidates must be able to lift computers and other related equipment up to 50 lbs.


    Position Description :
    Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues.
    Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
    Ensures maximum issue resolutions in minimum time.

    Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user.

    Requires at least 3 years of experience in the field.
    Familiar with a variety of the field's concepts, practices, and procedures.
    Relies on extensive experience and judgment to plan and accomplish goals.
    Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected.

    Top Skills & Years of Experience (3 years) :
    Windows 11
    Microsoft O365
    Apple and Android mobile phone support


    Nice to Have :
    Cherwell
    Scripting and automation
    Microsoft Teams / InTune

    #J-18808-Ljbffr
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