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    Customer Service Rep - Tampa, United States - eQHealth Solutions

    eQHealth Solutions
    eQHealth Solutions Tampa, United States

    2 weeks ago

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    Description

    ** Customer Service Rep**

    **Job Category****:** Customer Support **Requisition Number****:** CUSTO01522 Showing 1 location **Job Details**

    **Description**

    Provides courteous and prompt service to all internal and external customers.

    Research provider questions regarding status of reviews/authorizations

    Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.

    Understands when to escalate a call to a supervisor.

    Enters all call data for tracking.

    Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.

    Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.

    Identifies opportunities and recommends methods to improve service and work processes.

    Performs other services as required.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Preferred**

    High School or better.

    **Experience**

    **Required**

    One to Three years experience in call center setting, healthcare setting preferred.

    **Licenses & Certifications**

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