Customer Service Rep - Saint Petersburg, United States - Discover Health Coverage LLC
Discover Health Coverage LLC
Saint Petersburg, United States
Verified Company
3 weeks ago
Description
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction.
Duties:
- Assist customers with product information, order status, and general inquiries
- Resolve customer complaints or issues with patience and empathy
- Upsell products or services to customers when appropriate
- Perform data entry and maintain accurate customer records
- Communicate effectively with other departments to ensure customer needs are met
- Conduct outbound calls to follow up with customers or provide additional information
Qualifications:
- Fluent in English (multilingual abilities are a plus)
- Excellent verbal and written communication skills
- Strong analytical and problemsolving skills
- Previous experience in customer service or sales is preferred
- Proficient in data entry and computer navigation
- Ability to handle high call volumes and work in a fastpaced environment
- Exceptional phone etiquette and active listening skills
Pay:
$55, $65,130.57 per year
Experience level:
- No experience needed
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
- Office
Work Location:
In person
