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    Customer Service Rep I - Tampa, United States - Home Care Delivered

    Home Care Delivered
    Home Care Delivered Tampa, United States

    3 weeks ago

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    Description
    Job Summary

    Coordinates shipments of medical supplies to existing customers in accordance with all regulatory and company requirements

    and policies.

    Essential Duties

    Communicate with customers in a highly professional, caring and knowledgeable manner.

    Performs all duties in full compliance with all federal and state statutes, regulations and

    policies, CHAP requirements & policies, and HCD's Compliance Program & Standards;

    including but not limited to; maintaining strict confidentiality and privacy of patients'

    protected health information (as defined by HIPAA) in accordance with HIPAA regulations.

    Cooperates with internal and external investigations, reviews and audits. Engages in good

    faith reporting of compliance concerns. Participates in annual and ad hoc compliance

    training.

    Properly document and note all orders worked with actions taken and other pertinent

    information.

    Maintain current knowledge of, and adhere to the company's product formularies.

    Demonstrate knowledge of insurance procedures and regulations and be able to discuss

    them with customers, medical professionals, and caregivers as they relate to specific

    customer policies.

    Meet & maintain department productivity standards as communicated by the Customer

    Service Management team.

    Maintain acceptable QA Standards on calls as measured by Customer Service Leadership

    and QA Department.

    Consistently ensures order accuracy by reviewing company standards, requirements and

    policies, and; by performing self quality checks.

    Performs all other duties as assigned, which may vary at any time with or without notice.

    Education

    High School Diploma or GED - Required

    Experience

    One or more years of Call Center experience -Preferred
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