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    Client Services Rep - Hillsborough County, FL, United States - Taylor Morrison

    Taylor Morrison
    Taylor Morrison Hillsborough County, FL, United States

    2 weeks ago

    Default job background
    Description
    We trust that as a Customer Service Representative you will: (responsibilities)

    Proficient in scheduling through construction software program Buildpro
    Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
    Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison's One-year Warranty Program
    Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner's home
    Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
    Complete customer service requests timely and accurately while providing optimal customer service
    Utilize Build-Pro to assist sub-contractors with information retrieval
    Creative/Innovative
    Customer Service Focused

    High School Graduate and have a minimum of 3 years of current or recent experience in a customer service-related position.

    Computer skills and ability to adapt to company systems

    This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

    Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

    Report to Division/Corporate Office/Community daily and adhere to schedule
    Ability to access, input, and retrieve information from a computer and/or electronic device
    Comply with company policies and procedure

    Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
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