Customer Service/ Customer Support/ Customer Rep - Tampa, United States - HCL Technologies

Description

1-2 years of relevant Banking and Cards/Consumer *Loans experience Contact Center Agent

As a Member Service Agent; the associate has to handle outbound call within guidelines/goals established by the lending department.

Prior experience in making outbound/inbound calling processes will be an added Advantage

Receive requests from in form of EWL from offshore and nearshore team for missing information or document.

Make outbound calls to Member and Dealers to obtain information

Perform follow up on unsuccessful calls as per guidelines

Processing Business Process Service work items in accordance with the tasks, deliverables, and service levels established in the corresponding Work Authorization.

Delivering to the best of their ability to ensure that cases are finished on time within the defined quality metrics.

Build and maintain working relationships with the onshore and offshore USAA and Supplier teams to achieve the desired outcome.

Reference:
hcl_bserv


Job Type:
Full-time


Pay:
Up to $45,000.00 per year


Benefits:

• Dental insurance
• Paid time off

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer service: 2 years (Required)

Language:

• English (Preferred)

Ability to Relocate:

• Tampa, FL: Relocate before starting work (Required)

Work Location:
In person