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Compliance Manager, Hub Delivery - Austin, United States - Amazon
Description
At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.
Amazon Hub allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.
Hub WW is looking for a Compliance Manager to develop, integrate and execute global strategies, policies, programs, procedures, standards, training and processes to ensure the compliance of Hub partners and delivery associates. This individual is also expected to drive end-to-end improvements and automation in our compliance reporting pipelines. They will work across the organization to establish requirements where they dont currently exist, drive cross-functional process changes, and facilitate leadership alignment when needed, to deliver granular compliance insights and raise the bar on compliance performance.
Key job responsibilities
Partnering with Amazon legal, business, and engineering stakeholders to identify regulatory, compliance, or other risks
Reporting current state and potential changes to the status quo to Sr. Leaders on a regular cadence
Developing a deep understanding of the business and internal programs, processes, and systems and identifying discrete programs, processes, or features to improve our program to address risks
Recognizing patterns and developing short - mid- and long-term strategic plans to address those patterns
Anticipating challenges/obstacles the business would encounter while expanding geographies.
Thinking Big - and injecting new, innovative ways of thinking into the program
About the team
The Hub program is part of Amazon's fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios Today, we are building the Hub network in Egypt, Japan, Mexico, Spain and the US, while planning for global reach
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | Bellevue, WA, USA
Basic Qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience implementing repeatable processes and driving automation or standardization
Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
4+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
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