Operations Coordinator - Austin, United States - Cupcake Home Improvements

Description

About Cupcake Home Improvements

A different name for a different kind of home improvement company.

Focused on Roofing, Windows, Gutters and Insulation in the greater Austin metro, our broader mission is to develop people and communities one home at a time.

We achieve this by executing through our core values. These are not just empty posters on a wall but values we live by and measure ourselves upon.

We invite you to review them and see if you align:

Wow:
Our dedication to going beyond expectations is unwavering.

We seek to astonish and delight from the initial contact to the final details, striving for the "wow" factor in every project and interaction.

Curiosity:
At our core is a drive for innovation.

Constantly pushing the boundaries, we're committed to learning and evolving, ensuring we not only meet but exceed the needs of our clients and pave the way in the home improvement industry.

Extreme Ownership:
We stand firmly by our work and its outcomes, embracing full accountability. Every project reflects our uncompromising standards, as we believe in taking complete ownership of our actions.

Team:
Our collective strength is our greatest asset. Like a team of professional athletes, each team member plays a crucial role in producing exceptional results.

Community Impact:
Our vision extends beyond individual projects. We believe in making a positive impact on the communities we serve.

Today's homeowner demands more, and we're stepping up to deliver, by challenging the status quo of home improvement contractors.

We believe in creating unparalleled value for our homeowners and creating remarkable experiences that resonate with our clients long after the work is completed.

If this sounds like something you would like to be a part of, read on

Position Overview

The Operations Coordinator at Cupcake Home Improvements is the organizational powerhouse behind our operations, ensuring our projects run smoothly from conception to completion.

This role is crucial, embodying our core values of Wow, Curiosity, Extreme Ownership, Team, and Community Impact. Responsibilities go beyond traditional administrative duties to include scheduling, material procurement, job tracking, and recruitment support.

As a central figure in our operations, you'll ensure our customers receive the outstanding service we're known for, and our teams have everything they need to succeed while staying aligned with our mission to develop people and communities, one home at a time.

What You'll Be Doing

• Communication Hub: Serve as the first point of contact for our customers, offering friendly and efficient service that sets the tone for their Cupcake experience. Answer phones, respond to inquiries, and ensure a seamless customer journey.
• Scheduling Wizardry: Manage the scheduling of deliveries, crews, and appointments with precision, ensuring optimal workflow and customer satisfaction. Assist with scheduling and recruiting efforts to ensure our teams are fully staffed and operating efficiently.
• 
  Materials Management: Oversee the ordering and tracking of materials, ensuring projects are wellstocked and on budget. Monitor supply levels, manage inventory, and coordinate with vendors to maintain optimal stock.
• Project Tracking: Keep a finger on the pulse of job statuses, providing timely updates to stakeholders and helping to navigate any challenges that arise. Track progress, monitor timelines, and help resolve issues promptly.
• General Office Administration: Handle general office duties such as data entry, filing, and document management, maintaining an organized and efficient workspace.

What Success Looks Like

• Seamless Operations: Projects run smoothly and on schedule, with mínimal disruption due to materials shortages, delays, or scheduling conflicts, ensuring efficient workflow and high customer satisfaction.
• Accurate

Materials Management:

Materials are consistently ordered and tracked accurately, staying within budget, reducing waste, and ensuring crews have everything they need for successful project execution.

• Exceptional Customer Service: Customers feel wellsupported and informed throughout the process, with prompt responses to their inquiries and proactive communication that leaves them feeling confident in Cupcake's ability to deliver.
• Efficient Repair Coordination: Repair and maintenance services are promptly scheduled, and customer issues are resolved efficiently. Warranty claims and followup services are managed smoothly, enhancing customer loyalty and trust.
• Increased Inside Sales Success: Leads are properly qualified, ensuring sales reps can focus on highpotential prospects. Inside sales support contributes to improved quote generation, followup, and conversion rates.
• Cross-

Functional Collaboration:

Effective communication across teams results in shared insights and improved operational strategies, fostering a strong culture of cooperation and continuous improvement.

Requirements:

• Proven e