Academic Planning Specialist - Cambridge, United States - Harvard University

Harvard University Cambridge, United States

Found in: Talent US C2 - 1 day ago

Full time

Description

Responsibilities of the Academic Planning Specialist include:

Serve as the first line of communication via email and phone for high level constituents including FAS faculty, staff, students, departments and residential House staff; serve as principal source of information on policies related to FAS courses, classroom space usage, and exams; compose, edit and disseminate correspondence for courses, classrooms and exams; assist departments in scheduling upcoming term course offerings; troubleshoot student enrollment issues as related to course setup and sectioning process; run and analyze query results in order to perform course data validation; train constituents on the my.harvard student information system related to course development and sectioning functionality; fulfill classroom space requests for special events, course-related events, and student organization requests based on knowledge of FAS scheduling policy; run classroom usage report and post to the Registrar's website; troubleshoot exam proctor questions and resolve technical and logistical out of sequence exams issues onsite during exam period; obtain missing out of sequence exams; organize and assemble exam packets; maintain inventory and order exam supplies; coordinate with Mail Services and FAS departments to disseminate exam booklets each semester; perform outreach to faculty who have not reported final assessment information; edit and maintain content on the FAS Registrar's website; triage questions and direct constituents to appropriate additional support contacts as necessary; provide general administrative and customer support service for the Registrar's Office, and all other general duties of the Registrar's Office as needed.

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