Jobs
>
New York City

    Regional Lead Guest Service Agent - New York, United States - Jones Lang LaSalle Incorporated

    Jones Lang LaSalle Incorporated
    Jones Lang LaSalle Incorporated New York, United States

    3 weeks ago

    Default job background
    Description

    **About JLL**

    Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

    Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

    Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

    If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table

    Key Responsibilities

    Supervise the daily operations of the Guest Service Program and Associates

    Greet / host / provide support for guests, visitors and employees

    Issue temporary badges

    Building/Campus/Area information center

    Respond and follow through to requests for information and communicate with all levels of management with minimal supervision

    Organizes and maintains lobby / front desk areas

    Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.

    Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management

    Works collaboratively within the facility management and transportation team

    Anticipates and responds to Clients needs and concerns

    Oversee the associate temporary badge program tracking system

    Identify potential risks and escalate, to ensure no incident or disruption to the Clients operations

    Supervise the vehicle registration program for associate parking

    Additional job duties, as requested by the Guest Service Manager

    Assist in the coaching and training of the GSAs

    Conduct daily check ins to ensure GSAs are providing the best service as possible and that our desks / lobby areas are in top condition at all times.

    Draft weeklyGuest Service schedules and oversee schedule requests.

    Qualifications

    Previous Supervisory or Management experience preferred but not required

    High school diploma or general education degree (GED);

    2 years experience in Hospitality, Soft Services or Operations and/or knowledge of the commercial real estate industry, preferred but not required

    Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

    Track record of initiative, integrity and good judgment.

    Highly collaborative with strong interpersonal skills.

    Excellent verbal and written communication skills with the ability to communicate professionally.

    Strong Customer Service skills

    Excellent Verbal and written communication skills

    Proficient skills in Google Suite (Gmail, sheets,slides,docs)

    **What you can expect from us**

    We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

    Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

    We cant wait to see where your ambitions take you at JLL. Apply today

    ***JLL Privacy Notice***

    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

    For more information about how JLL processes your personal data, please view our .

    For additional details please see our career site pages for each country.

    For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

    This position may require you to be fully vaccinated against COVID-19. If required, youll be asked to provide proof that youre fully vaccinated upon your start date. Youre considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

    Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

    locationNew York, NY

  • dnata

    Ramp Agent/ground Service Agents

    2 weeks ago

    dnata Newark, United States

    Overview: · **dnata is hiring Full time Ground Service Agents at EWR Airport** · **Free single Health Insurance Coverage** · **Hourly rate $19.25** · **Must be available to work various shifts/weekends/holidays** · **Valid driver license is required** · ** Weekly pay, 401K, paid ...

  • Tech Connected

    Guest Service Agent

    2 weeks ago

    Tech Connected New York, United States

    **Job Location**: New York City · **Position**: Guest Service Agent · **About the Role**: · We're seeking a motivated individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for guests, providing exceptional service a ...

  • NEW YORK ATHLETIC CLUB

    Guest Service Agent

    2 weeks ago

    NEW YORK ATHLETIC CLUB New York, United States

    The best guest service agents will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. · **Guest Service Agent Responsibilities**: · - Greeting guests upon arrival and making them feel welcomed. · - Administering check-ins ...

  • Distrikt Hotel NYC

    Guest Service Agent

    3 weeks ago

    Distrikt Hotel NYC New York, United States

    **Summary: Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifyin ...

  • The Muse New York

    Guest Service Agent

    2 weeks ago

    The Muse New York New York, United States

    **Description**: · At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what ...

  • Hyatt Herald Square NYC

    Guest Service Agent

    3 weeks ago

    Hyatt Herald Square NYC New York, United States

    We are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver ou ...

  • Hampton Inn - Chelsea

    Guest Service Agent

    1 week ago

    Hampton Inn - Chelsea New York, United States

    Overview: · **Opportunity: Guest Service Agent / Night Auditor** · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · **Compensation**: $18-19/hr · **Your Growth Path** · Front Desk Supervisor or Sales Co ...

  • Hampton/Home2

    Guest Services Agent

    2 weeks ago

    Hampton/Home2 New York, United States

    City, State: · New York, New York · Hourly Rate of Pay $28.76 · The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. · ESSENTIAL DUTIES AND RESPONSIBILITI ...

  • Mondrian Park Avenue

    Guest Service Agent

    3 weeks ago

    Mondrian Park Avenue New York, United States

    Overview: · **Opportunity: Guest Service Agent** · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · **Compensation**: $25/hr · **Your Growth Path** · Front Desk Supervisor - Front Office Manager · **HHM ...

  • Mondrian Park Avenue

    Guest Service Agent

    3 weeks ago

    Mondrian Park Avenue New York, United States

    **Overview**: · **Opportunity: Guest Service Agent** · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · **Compensation**: $25/hr · **Your Growth Path** · Front Desk Supervisor - Front Office Manager · * ...

  • Soul Dental

    Customer Service Agent

    2 weeks ago

    Soul Dental Manhattan, United States

    $16 - $18 hourly · **Responsibilities**: · - Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries · - Handle complaints, present appropriate solutions, and alternatives within the timefr ...

  • PROSPECT AIRPORT SERVICES

    Passenger Service Agent

    2 weeks ago

    PROSPECT AIRPORT SERVICES Newark, United States

    Passenger service assistants provide a variety of services: · - Wheelchair Assistance · - Skycap Services · - Unaccompanied Minors Escort Service · - Electric Cart Drivers · **Job Types**: Full-time, Part-time · Pay: From $19.00 per hour · **Benefits**: · - Dental insurance · - H ...

  • The Allen Hotel

    Guest Service Agent

    5 days ago

    The Allen Hotel New York, United States

    Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeep ...

  • Flik Hospitality Group

    Guest Service Agent

    2 days ago

    Flik Hospitality Group New York, United States

    **Salary**:$24 / Hour · **Other Forms of Compensation**: · **What makes FLIK click** · - What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow ...

  • AKA

    Resident Services Agent

    4 days ago

    AKA New York, United States

    **AKA Sutton Place is hiring for a Part Time Resident Services Agent with 1+ years' hotel experience** · **RESPONSIBILITIES** · - Responsible for completing daily shift reports. · - Audit reservations to ensure reservation accuracy and all residents' requests are in order prior t ...

  • Holiday Inn Express New York City Wall Street

    Guest Service Agent

    1 week ago

    Holiday Inn Express New York City Wall Street New York, United States

    **Overview**: · **Opportunity: Guest Service Agent** · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · **Compensation**: $18/hr · **Your Growth Path** · Front Desk Supervisor or Sales Coordinator - Fro ...

  • Group One, LLC & Affiliated Companies (Omni-Serv)

    Customer Service Agent

    6 days ago

    Group One, LLC & Affiliated Companies (Omni-Serv) Newark, United States Part time

    : · **Job Scope**: · ** Please note that this position is part-time and works the following shift ** · **Shift: 5:00 am & 3:00 pm** · **Duties/Responsibilities**: · - Provide assistance in the monitoring and flow of individuals through security check lane(s) to reduce wait times ...

  • Park Lane

    Temporary Guest Service Agent

    2 weeks ago

    Park Lane New York, United States

    Compensation Type: Hourly Highgate Hotels: · **Location**: · Park Lane New York, situated on Billionaires' Row - home to the world's most coveted addresses on · Central Park South - has been completely reimagined as a departure from its neighbors and serves as a · unique and incl ...

  • Marriott International, Inc

    At Your Service Agent

    2 weeks ago

    Marriott International, Inc Jersey City, United States

    **Additional Information** Evening shifts, Pay: $24.60/hour · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Westin Jersey City Newport, 479 Washington Blvd, Jersey City, New Jersey, United States VIEW ON MAP · **Schedule** Full-Time · **L ...

  • The Bryant Park Hotel

    Hotel Guest Service Agent

    3 days ago

    The Bryant Park Hotel New York, United States

    The Bryant Park Hotel is currently the **#1 ranked hotel in New York City on Tripadvisor, **and was just awarded with Tripadvisor's "Best of the Best Hotels Award" in recognition of being the **#4 hotel in the whole United States** We are seeking a highly service-oriented and org ...