- Creates a positive customer experience by delivering timely and thorough service in a way that exceeds customer expectations while meeting internal and external deadlines.
- Primary contact for customer, 3rd party vendors, partners, and peers. Recognizes customer needs and is proficient in selling appropriate products and services to customers.
- Utilizes technology effectively to serve customers.
- Facilitates the final stages of the lending process from loan approval to loan certification.
- Coordinates directly with customer, 3rd party vendors, partners/peers to gather appropriate requirements and documentation.
- Adheres to all regulatory compliance requirements, prepares accurate loan closing packages.
- Confirms requirements for title, appraisal, and any loan conditions.
- Completes necessary actions for loan accuracy and certification.
- Follows guidance in all process guides as appropriate for the role.
- Engage in telephone and face-to-face conversation to serve customers and give and receive information from staff, vendors, outside consultants and the public.
- Use a computer and similar office technology and tools. This involves reading the screen and keying/typing information.
- Speak and make presentations to individuals or groups on technical subjects related to job.
- Travel via auto or commercial transportation to carry out essential responsibilities of the job.
- Successfully interact with and represent the organization to staff, officers, board members, customers, vendors, and/or the public at all levels.
- Provide sound technical advice to leaders and other staff in the subject field(s) related to this position.
- Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
- Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.
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Closing Specialist - Springfield, TN, United States - Disability Solutions
Description
Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.Farm Credit Mid-America is a great place to work We have been named as a Best Places to Work in Kentucky for the past 11 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.
SCHEDULE: Full Time
TRAVEL REQUIRED: 0% - 5%
COMPENSATION: $46,837.00 to $95,645.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.
About Our Opportunity
Our Closing Specialist (CS) provides exceptional internal and external customer experiences by directing and performing the loan closing function for the team.Team members in this role own and facilitate workflow and communication details after loan approval to satisfy closing requirements, loan conditions, and meet customer needs.
This role is responsible for compliance with all regulations and procedures from loan approval to loan certification. They are expected to coordinate with their Retail Operations team to accommodate customer needs in retail locations throughout the marketplace. This includes but is not limited to office coverage and serving as a backup to other roles as needed.
How You Will Spend Your Time
CUSTOMER RELATIONSHIPS
DELIVERS AND SERVICES CREDIT
COMPLIANCE AND CREDIT ADMINISTRATION
Minimum Education & Experience
Extensive knowledge of agricultural industry (personal, professional or educational) is preferred. Bachelor's degree in Agriculture, Business or related field or high school diploma and at least six years of successful experience in two or more of the following areas: financial related customer service, loan processing or loan servicing.
Mental & Physical Requirements
Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.
Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.
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Nearest Major Market: Nashville
