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    Sr. Operations Data Analyst - New York, United States - EmblemHealth

    EmblemHealth
    EmblemHealth New York, United States

    2 weeks ago

    Default job background
    Description
    Summary of Position:
    • Manage portfolio of developed and scheduled reports for Claims, FRU, G&A, Provider and UM Data.
    • Interface with internal operations / external departmental customers to define requirements of analyses and reports.
    • Transform requirements into actionable, high-quality deliverables.
    • Perform periodic and ad-hoc operations data analysis to measure performance and conduct root cause analysis for Claims, FRU, G&A, Provider and UM data.
    • Compile, analyze and provide reporting that identifies and defines actionable information or recommends possible solutions for corrective actions.
    • Partner with other Operations areas as needed to provide technical and other support in the development, delivery, maintenance, and enhancement of analytical reports and analyses.
    • Collaborate with Operations Tower Leaders in identifying and recommending operational performance metrics; map metrics against targets and the company's operational plans and tactical/strategic goals to ensure alignment and focus.
    • Serve as a liaison with peers in other departments to ensure data integrity.
    • Code and schedule reports using customer business requirements from Claims, FRU, G&A, Provider and UM data.
    Principal Accountabilities:
    • Conduct operational data analyses to identify root causes; develop actionable information (recommendations, conclusions, and possible solutions); produce reports to evaluate operational efficiencies and effectiveness.
    • Prepare dashboards and other management reports, soliciting information from business teams and serve as liaison for their submissions; ensure quality control; provide oversight to staff when necessary.
    • Identify and collect internal historical data; research and collect external benchmark data; devise more efficient and accurate approaches to vet and prepare metric reports; use sound reasoning and judgment for identifying and applying appropriate analytical approach.
    • Recommend and implement accuracy, efficiency, and productivity enhancements.
    • Maintain documentation library to promote efficient knowledge transfer of data collection strategies and data quality protocols.
    • Work with other areas as needed to ensure recommended solutions meet business requirements.
    • Manage multiple, simultaneous team-based projects along with other individually assigned projects.
    • Provide support in developing & expanding the scope of dashboards and other management reports for distribution to middle and upper management; organize and maintain report methodology documentation.
    • Communicate and collaborate with internal and external stakeholders as needed to support overall EmblemHealth objectives.
    • Perform other related tasks/projects as directed or required.
    Education, Training, Licenses, Certifications
    • Bachelor's Degree in Business, Data Management, or other related quantitative analysis field of study required
    Relevant Work Experience, Knowledge, Skills, and Abilities
    • 4 - 6+ years of relevant work experience including Data Analysis and reporting required
    • Business Intelligence Experience - Cognos or Tableau; proficiency with SAS required
    • Project management experience preferred
    • Proficient with MS Office (Word, Excel, Access, PowerPoint, Outlook, Teams, etc.) required
    • Experience working with large volumes of data required
    • Energy, drive and passion for End-to-End excellence and customer experience improvement required
    • Excellent collaborative skills and the ability to influence management decisions required
    • Strong problem solving and analytical skills that be applied across all types of business problems required
    • Strong communication skills (verbal, written, presentation, interpersonal, facilitation) with all audiences required
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