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Tier Ii Technician
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Tier Ii IT Destktop Technician
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Datawiz Corporation Arlington, United States**Location: On site in Arlington, Virginia. Schedule is staggered and flexible. On-call over weekends and holidays as needed.** · **Position Information**: · Datawiz has a current opening for a Tier II Desktop Technician to support a full-time, long term federal contract. This is ...
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Tier 1 Service Desk Technician
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RCG Inc Washington, United States Part timeAre you someone looking for a new opportunity that will help you grow and build on your current technical skills? Do you provide and practice great customer service? Do you have general technical training and know how? If you said yes to these questions, then RCG, Inc. is the rig ...
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Tier 1 Technical Support Specialist
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Help Desk Tier I Specialist
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RightDirection Technology Solutions Washington, United States: · RDTS is seeking a cleared Tier I Help Desk Specialist to support the U.S. Dept of State in Washington, D.C. This role shall support the help desk within the Human Resources bureau on the Global Talent Management (GTM) program. It is full-time, standard work week and hours, an ...
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Human Touch Llc Washington, United StatesLocation: 801 9th street NW, Washington, DC 20001 · HumanTouch has an exciting opportunity with the US Mint to provide Tier 1 Service Desk support for their IT Operations Support division. This position is for the day shift 8am-5pm. Currently this position alternates on-site/WAH ...
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Tier-2 Helpdesk Specialist
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CRI Alexandria, United StatesCRI is a leading developer of new technology in the government arena. We create exciting and innovative products for the global market by pushing the boundaries of technology. We have a culture of innovation tempered with a common-sense approach to problem-solving. We are a woman ...
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Help Desk Support Technician Tier Ii
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Tier 2 Help Desk Specialist
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Help Desk Tier I Technician
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RCG Inc Silver Spring, United StatesRCG is a growing federal contracting company and Certified as a Great Place to Work. We are looking for strongly qualified people to help support our clients. We are currently seeking a for **Help Desk Tier I Technician** for a full-time position as part of an ongoing contract in ...
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Tier One Support Specialist
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Tier I IT Specialist
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American Federation of State, County and Municipal Employees (AFSCME) Washington, United StatesJob Description · Job DescriptionThis position in the Information Technology Department is responsible for assisting in the maintenance of Window 11 desktops, Printers, Microsoft server-based equipment, VMWARE, Storage, Office 365, and Cloud Services administration that includes ...
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Tier II Technician
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NetCentrics Corporation Washington, United StatesJob Description · Job DescriptionWho We Are: · NetCentrics proudly holds a distinguished position as a leader in cybersecurity, cloud, digital transformation, and mission support. With an esteemed clientele that includes the DoD, DHS, Federal Civilian Agencies, and the Intelligen ...
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Tier 2 Deskside Support Technician
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CACI Fort Belvoir, United StatesTier 2 Deskside Support Technician · Job Category: Engineering and Technical Support · Time Type: Full time · Minimum Clearance Required to Start: Secret · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · - * · As a **Deskside Support Te ...
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Service Desk Technician Tier 1
1 week ago
Red River Chantilly, United StatesWe are looking for a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a team at the Service Desk. This position will handle technical support requests directly from customers as ...
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Tier 2 IT Support Technician
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Amentum Washington, United States Full timeAmentum is seeking Tier 2IT Support Technicians to join our team and support our Washington, DC customer. We are looking for team members who are passionate about making a difference by working on critical efforts we manage as a premier government contractor. · We are pipelining ...
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Tier 1 Service Desk Technician
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Evolver Federal Washington, United StatesJob Description · Job DescriptionTier 1 Service Desk Technician / Front Desk Analyst · Evolver is seeking a Help Desk Specialist that has strong customer service skills with a service desk/technical background. The primary job function will include either: · Providing Front Desk ...
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Help Desk Tier I Specialist
1 week ago
RightDirection Technology Solutions Washington, United StatesJob Description · Job DescriptionRDTS is seeking a cleared Tier I Help Desk Specialist to support the U.S. Dept of State in Washington, D.C. This role shall support the help desk within the Human Resources bureau on the Global Talent Management (GTM) program. It is full-time, sta ...
Tier 1 Technician/Specialist - Arlington, United States - BCMC
Description
Job Description
Job DescriptionBCMC is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats. We are seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations, production and test environments.
Responsibilities:
• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems
• Provides support for the escalation and communication of status to agency management and internal customers
• Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment
• Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. This position requires shift work
Required Skills:
• Must be able to work shift schedule
• U.S. Citizenship
• Must have an active/current Top Secret clearance with SCI eligibility.
• Must be able to obtain DHS Suitability
• 6+ years of directly relevant experience
• Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint
• Experience with monitoring system health and status
• Experience documenting problems and resolutions through a tracking program
• Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users
• Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations)
Desired Skills:
• Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
• Experience working in an Agile environment
• Experience with ITIL methodology
• Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
• Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
• Experience performing incident response (tiered support model), using an Incident Management System.
• Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
• Experience interfacing directly with customer and program management team.
• Experience providing status to program management and input to customer status reports.
Required Education:
• HS diploma Desired Certifications:
• DoD M Compliance at IAT Level I
• Information Technology Infrastructure Library (ITIL) certification
Our Company Overview:
Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising highest quality and services o all of our clients.
Benefits
Extremely competitive salary
95% employer paid for employee medical, dental, & vison coverages
100% employer paid for employee life, STD & LTD disability coverages
401k with company match and profit sharing
Flexible Spending Account (FSA) for dependent & health care
11 standard holidays & 3 weeks of annual leave
DOM 3215
DOM 3229
DOM 3212
Technical Support - Specialist - TS04
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