Tier One Support Specialist - Reston, United States - Brillient Corporation

Brillient Corporation

Verified Company

Reston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

What makes Brillient a GREAT fit for you?

When you join Brillient, you become part of an award-winning Full Spectrum Digital Transformation company focused on helping agencies in the continuum of analog, to digital, to analytics, leading to insight-driven decision making and mission execution.

Our mission is to provide
value to our clients and our people, operate with the highest
integrity as a trusted business partner, adopt a workstyle that is
flexible allowing us to effectively collaborate while being agile and nimble, and be
innovative in everything we do.

We are passionate about ensuring our employees experience a work environment that is inclusive, professional, and supportive.

In addition to these core values, the Brillient team is driven by:

Focus on Sustainability
Being an environmentally conscious, green company with sustainable practices
Impact on the Community
Social responsibility to the communities we live and work in

At Brillient, we achieve our purpose by hiring brilliant people with passion, drive, capabilities, and experience to help our clients achieve their mission goals through innovation in processes and technologies.

Brillient is a
client-centric,
employee-focused company with a vibrant culture.

What We Offer (See Our Career Page for Further Details):
An engaging and supportive work environment where every employee is valued, a rewarding career, and outstanding benefits which currently include:

Ample paid time off
Medical, Dental, & Vision Plans
Company Sponsored Wellness Programs
Paid Life Insurance and STD
Paid Employee Assistance Program
Voluntary Life & TD coverage
401(k) w. Company Match
Competitive wages
Quarterly Performance Development
Company Discounts
Anniversary & Birthday Programs
Spot Bonus Award Recognition up to $3K
College Loan Repayment Support
Continuing Education Support

Who You Are:

Value based, High Integrity, Flexible, & Innovative

What You Will Do:

Additional responsibilities:

Laptop preparation, deployment, and technical support as needed
Maintenance of IT assets and inventory lists
Deliver RMM tools support to remote employees
Weekly onsite/hands on support for all corporate HQ employee and help desk needs, including maintenance of Brillient infrastructure
User access configuration and set up, including O365 accounts, phone (Vonage, cell), and 3rd party installations

What You Will Need:

Current or completed education path including technology or computer science
2 years+ hands on experience
Microsoft 365 suite administration (Azure AD, O365)
End user support
Relevant professional certification a plus

Equipment Operated:
Computer hardware and software as well as standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment:
Work performed in an office or call center environment. Involves frequent contact with staff and customers.

Mental/Physical Requirements:

Manual dexterity for office machine operation; stooping, bending to handle equipment and supplies, mobility to complete site visits or deliveries.

Must be able to lift up to 25 lbs. Must be able to remain in stationary position for extended periods of time.

Specific vision abilities required for the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Stress can be triggered by multiple demands and deadlines.

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DISCLAIMER:
__The above statements are intended to describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions.

Management reserves the right to revise the job or to require that other or different tasks be performed as assigned in accordance with business demands and/or contractual requirements.

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Diversity, Inclusion, & Engagement at Brillient:

At Brillient, we not only accept difference, but we also promote it, we embrace it, and we thrive on it for the betterment of our patients, our employees, and our culture.

We are proud to be an equal opportunity workplace and an affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other status protected under applicable law.