Tier 1 Help Desk Specialist - Washington, United States - BlueSun Technologies, Inc.

Description

is an innovative IT and AI solutions provider specializes in developing cutting-edge technology solutions that leverage artificial intelligence, machine learning, and data analytics.

BlueSun focuses on transforming businesses and industries by creating intelligent systems that can analyze vast amounts of data, automate processes, and provide actionable insights.

Our offerings include AI-driven predictive analytics, machine learning models for decision support, natural language processing for enhanced customer service, and robotic process automation to streamline operations.

We continuously invest in research and development to stay ahead of technological advancements, ensuring our solutions are innovative and effective in solving complex business challenges.

With a commitment to innovation and quality, BlueSun helps organizations harness the power of AI to improve efficiency, enhance customer experiences, and drive growth.

is in search of a highly energetic Help Desk Specialist with effective communication skills and organizational skills to support our government client.

• 12 years of relevant experience in a Tier 1 help desk phone support environment
• Some college courses relevant to experience can be substituted for work experience.
• Computer knowledge (equivalent to A+ certification)
• HDI Customer Service Representative Certification desired, not required.
• Must have highspeed internet, a home landline and USB headset
• Ability to work independently.

• Strong written and oral communication skills in English with good comprehension
• Exceptional customer service skills
• Working knowledge of the MS Office Suite
• Strong time management and prioritization skills
• Efficient typing and speaking to users at the same time.
• Skilled at navigating a help desk ticketing system.

• Support the GSA Program, Mission, and Project
• Manage and assign all help desk inquiries and provide resolution to each
• Attend status meetings and be prepared to discuss updates.
• Professionally manage customer inquiries
• Will troubleshoot issues and meet users' knowledge in giving accurate support guidance
• Identify and recommend improvements to help desk support team
• Respond to all help desk inquiries, create tickets and assign a priority level
• Attempt firstcall resolution and escalate to Tier 2 when required
• Maintain responsibility for all tickets until final resolution is achieved and documented

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 1 year

• 8 hour shift
• Monday to Friday