Tier II Technician - Washington, United States - NetCentrics Corporation

NetCentrics Corporation Washington, United States

2 weeks ago

Description

Job Description

Who We Are:

NetCentrics proudly holds a distinguished position as a leader in cybersecurity, cloud, digital transformation, and mission support. With an esteemed clientele that includes the DoD, DHS, Federal Civilian Agencies, and the Intelligence Community, our impact on national security is undeniable. We are a diverse group of intellectually curious people, solving hard problems, and living by our core values while bonded by the shared vision to secure our nation - join us

The Opportunity:

We are seeking a skilled Tier IITechnician to join our team.

Key Responsibilities:

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Excellent technical knowledge of laptop/desktop hardware and associated diagnostic tools to perform diagnostics
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for users as needed
Assess the need for and implement performance upgrades to laptops, including RAM and fan replacements, recommend for warranty repair.
Collaborate with computer endpoint deployment team and network administrators to ensure efficient operation of the desktop computing environment.
Where required, administer and resolve issues with associated end-user workstation networking software products.
Familiarity with ServiceNow ticketing system.
Follow established Service Desk processes for ticket management.
Develop and maintain Knowledge Documents (Work Instructions) in accordance with Knowledge Management processes.
Work with Knowledge Manager, including provide content for knowledge base articles.
Possesses and applies expertise on multiple complex work assignments.
Provides analysis related to the design, development, and implementation of hardware for products.
If necessary, liaise with third-party support and vendors.
Support and provide feedback to ensure continual process improvement.
Provide rapid support response for break/fix.

Qualifications:

Exceptional customer service skills.
Ability to prioritize and execute tasks in a high-pressure environment.
Ability to manage multiple tasks simultaneously.
ServiceNow experience preferred, or with similar ticketing system.
Basic knowledge of SCCM.
Critical thinker; must be analytical and have strong problem-solving abilities.
Must have a strong technical knowledge of PC and Desktop hardware.
Working knowledge of current operating systems and standards.

Required Qualifications:

Education: Bachelor's degree in Engineering, Computer Science or other related field.
- 1.5 yrs. experience = 1 yr. of college (non-degreed = 6 yrs. of experience)
Experience: 2-4 years of relevant or experience.
Clearance: Public Trust
Travel: Required for support of War Room

Additional Qualifications:

Certifications: (Nice to have but not required):
- ITIL Foundation
- A+ or Network+

A Place Where You Belong:

At the heart of our organization lies a set of five core values that guide every facet of our work. "Mission First" epitomizes our unwavering commitment to our goals. "People Always" underscores the significance we place on our team's well-being and development. We continually strive to "Be Eminent" by consistently pushing the boundaries of excellence. "Embrace the Team" reflects our unwavering belief in the power of collaboration, recognizing that together, we attain greatness. With every action, we "Act with a Purpose," ensuring that our efforts contribute meaningfully to a larger mission. These values serve as the bedrock of our company culture, propelling us forward as a united and purpose-driven team.

Why Join Us:

Join us not just to be a part of safeguarding our nation, but to be at the forefront of innovation, where your ideas and expertise play a pivotal role in shaping the future of cybersecurity and IT. Together, we are not just protecting systems; we are pioneering them. Be a part of our team and redefine the possibilities in our industry

EEO (Equal Employment Opportunity) Commitment:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled

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